Wokkabox — Restaurant in Odense Kommune

With Thai-food being my family´s favorite and with frequent holidays in Thailand we tend to try out new restaurants when we are visiting our home city of Odense.

Wokkabox came up as the closest Thai restaurant to our current location as we are home on Holiday and I normally would not spend any time writing reviews for restaurants, but when u come across food as bad as we were given tonight I feel the need to warn others.

We ordered a Pad Thai Chicken and a Green and Red Curry Chicken.

First off the food arrives in something that looks like its on its way to a nursing home, a plastic container with a machine sealed wrap, which is so difficult to peel off that when u remove it u spill food all over the table!

The colors of the curries were way off what traditional curry looks like and the Pad Thai was White!!! (Yes I do know that the colors can vary but NOT like this)

As the Pad Thai was for our kids we started to serve that but the pasta was over-cooked to the point that it was completely sticking together as one big lump and completely mushy! Further more the first thing we saw was a long hair that we were able to rescue from the food!!!

Normally I would have brought the food back when finding hair but as my kids were super hungry I was the dad who pretended he didnt just fish out a hair from the food!

The Pad Thai had zero Thai taste, none what so ever almost like they forgot to add the Pad Thai sauce when cooking the dish! The only thing standing out was the over-sized green spring onions that were sprinkled all over the food!

The Green curry, had absolutely nothing to do with Green Thai curry, no flavor and running as thin as water!

The red curry was not horrible, it was eatable but nothing like red curry! But that did not matter as when the so called jasmine rice served to the dish were as cooked as the pasta in the so called Pad Thai! Completely overcooked to the point that they would get thrown out even from a Risotto.

Again I really do not waist my time writing reviews about resturants but this was as bad as it gets and when paying over 100dkkr for a Dish which by the way is tiny compared to other places I cant help myself from warning others!!

Anyone who would dare to say that the food here is amazing surely must never have tried...

Elendig oplevelse. Bestilte på just eat og leveringen hænger stadig, efter halvanden time, som modtaget men ikke accepteret. Så intet tidsestimat for leveringen. Ringede til stedet som havde haft for travlt til at kigge på ordrene. De kunne ikke give et estimat og ville desuden opkræve 15,- for længere distance på leveringen. Til trods for at levering betales igennem app'en. Kan bestemt ikke anbefales. Både dårlig kundehåndtering og elendige leverings omstændigheder.

Edit: Både efter at jeg fik maden og re til "Svar fra ejeren". Anmeldelsen skiftes fra 1/5 til 2/5 på baggrund af god mad. Kort tid efter anmeldelsen blev lagt op, ankom maden. Maden var virkelig god og smagte virkelig godt. Det var gode portioner og der var rigeligt mad. Det var det positive.

Det konstruktive Hvor der er plads til forbedring: En normal kundeoplevelse, ved bestilling igennem Just Eat: Kunden bestiller maden, betaler og bliver viderestillet til en side som viser på et kort, hvor langt den pågældende bestilling er. Her bliver kunden oplyst om, at den forventede leveringstid på maden, for den pågældende restaurant er f.eks. 25 minutter og hvis bestillingen ikke kan levers inde for denne tid, står der at restauranten vil kontakte kunden. En mere præcis tid vil blive angivet, i det at restauranten accepterer kundens ordre og rent faktisk oplyser at kunden kan få maden og hvornår den forventede leverings tid er. I det at restauranten gør dette, modtager kunden en besked, med det forventede leveringstidspunkt. Som jo så enden er højere eller lavere alt efter omstændighederne. I det tilfælde at der er meget travlt, kan kunden så enden vælge at væbne sig med toldmodighed og vente den ekstra tid. Eller afbestille maden, da man ikke kan vente i den periode.

Det som gik galt her, var at restauranten ikke meldte tilbage på: 1. At de havde accepteret bestillingen. Og 2. Hvilket tidspunkt jeg kunne forvente at modtage maden. Hvis jeg havde vidst at leveringstiden på maden var halvanden til 2 timer. Så havde jeg fint afbestilt maden igen og kørt ned og købt en pizza. Men den eneste information jeg havde, var de estimerede 25 minutter via Just Eat.

Så nej. Det er ikke en gang fis. Har brugt Just Eat mange gange og har aldrig haft lignende oplevelse før.

Jeg har stor forståelse for, at I har travlt. Det giver god mening. Fordi I laver rigtig god mad. Men Just Eat fungerer på en bestemt måde og videregiver nogle ret vitale informationer, der er nødvendige for kunden.

Prisen har jeg også stor forståelse for, også at det ville have kostet 15,- ekstra, for at få maden leveret. Helt fint. Det skal bare ikke komme som en efterfølgende afgift, men være inkluderet i den oprindelige pris og nej, jeg var ikke blevet gjort opmærksom på at de ville blive opkrævet efterfølgende, før jeg ringede til restauranten som er det Just Eat opfordre til at man gøre i disse...

I don't understand why this place has a low review's rates. It's my second time and i find the food delicious, really tasty!! Fist time I used "Wolt" service and the food arrived to my place still hot. Today I collect it myself as I live very close to the restaurant. 15 minutes between make the order and collet it. Also the restaurant has a nice atmosphere. I am sure this place has become one of my local restaurant. We had 2 Pad Thai and vegetarian spring rolls. Portions are big and I love all...