Mcdonald's — Restaurant in Alexandria

The service at this location needs to be improved and specifically at when ordering the food.

When we entered, the serving counters were completely empty and the person at the counter was about to serve us. However, another staff member, probably a senior member came out and insisted we use the automated touch screens first before approaching the counter even though we were the only ones there to order.

Using the touch screens is supposed to be a choice and not a rule. We went to McDonald's, not an airport or government department.

In the end we followed the strict rules imposed by one person which resulted in so many helpless customers at the touch screens that were eventually helped by another McDonald's staff member to place the orders before reaching the counter.

This is not productive and not how McDonald's intended these screens to be used.

Good food and good location is nothing without a good service and on this occasion, the service was very disappointing.

Customers need to be treated with better service like other McDonald's...

Mac is mac always It was almost the only place open when we were looking for breakfast especially pancakes. The person in charge there was kind and helped Us to order and then we waited upstairs beside a seaview window waiting for our breakfast which was hot and delicious and well served. We finished it and got coffees and now we are ready to start our day to explore more...

It is the cheapest and best burger in fast food chains maintaining the same great taste all over the world. McDonald's here in Egypt, Alexandria is also the best, they have ample sitting place, decent staff and recieves both cash and credit card. I really liked the place, it was awesome. As it is globally....