The Crepe box — Restaurant in Cairo

ordered a Chicken Crispy Crepe for delivery, and the experience was absolutely unacceptable. The delivery was delayed by over 3 hours, and the drivers were incredibly rude throughout the entire process. They went to the wrong location and then had the audacity to shout at me over the phone as if it was my fault. After all that chaos, the manager of the place called me,not to apologize, but just to say they were sending the order again and for the actual location. When it finally arrived, the food was cold, not fresh, and completely unappetizing. To make matters worse, there was no apology, no refund, and no effort to make things right. It was one of the worst customer service experiences I’ve ever had, and I won’t be ordering...

I had a very disappointing first experience—long delivery time (90 minutes) and a strong unpleasant smell from the food. However, the situation was handled very professionally. The CEO personally reached out, apologized, and re-sent the order to show the issues were resolved. They also included a Nutella Crepe Box as a kind gesture, and the customer service was exceptionally polite and respectful. I truly appreciate their response and commitment to...

The service is great, the prices are reasonable for the area. I ordered Nutella chocolate waffle, the packaging is attractive and it looked tasty even before I open the box, they presented it in a very nice way that made me forgive the undercooked waffle and the sauces were great. My friend also got waffle yet her's was overcooked, I didn't understand what's going on. Great attention to the details, but very...