Restaurant La Petite Bergerie — Restaurant in Albertville

Update after the restaurant’s extremely rude and inconsiderate response:

Your response is unacceptable, patronising and absolutely infuriating. I sent an email on 5 March to your gmail address at 14.09pm.

Secondly, I hope you and not dual qualified as social media person for the restaurant as well as doctor, since you are offering your medical opinion on my condition.

For your information, the winter bug you mention has completely different symptoms if you ask a medic or simply research it and as I explained to you, if you had bothered to read my email, my symptoms are only applicable for food poisoning. The chicken was raw and you could see thin layers of blood which at the time, with no light, I thought they were from the grill. The fact that you use waiters to cook the meet instead of chefs, whilst they are doing lots of other things says a lot!

I am interested to hear about your quality control processes for checking that the food is indeed cooked.

It is appalling to respond to my review in the way you did and perhaps other people have complained but you did not bother to check emails.

Shame on you and on your customer handling and I hope people do avoid your place and stay safe of food poisoning and enjoy their skiing holiday.

Original review: I went a few days ago with a big group of friends for dinner.

We all ordered different things and I went for the chicken skewer. 6 hours later I had violent food poisoning which lasted for 12 hours. Only two days later I managed to get out of bed and have lost 2 days of skiing. The chicken was significantly undercooked.

I am extremely disappointed and cannot express my frustration to have lost 2 days of skiing and terrible sickness.

I messaged the restaurant and nobody had the decency to reply and at least apologise. Definitely not recommend if you actually want to enjoy skiing in the...

Update following your rude and inconsiderate response: she did signal it on multiple fronts including by email and her review is here, right below mine so I’m not sure how this can still be confusing for you. Also if you didn’t get her multiple emails you clearly wouldn’t know if other customers have issues because you clearly don’t check your inbox.

The least you could do is apologize but clearly, that is not part of your restaurant’s values. You instead choose to just ignore anyone who has any complaint and say it’s the customer’s fault. A simple gesture of humbleness often helps get new clientele and positive word of mouth. That is clearly not your concern.

Original review: I’ll start by saying the pros: the beef and pork were beautifully cooked. Why the 1 star review? Stay away from the chicken skewers.

One of our friends had the misfortune of getting a severe food poisoning after having undercooked chicken (yes, by severe I mean puking blood and yes, it was from the chicken since that’s the only thing she had that the rest of us didn’t). I don’t have to mention how unpleasant that is on a 1 week ski trip and how much it affected all of our holiday. She also sent them an email and they didn’t seem to care since she didn’t even get a reply.

From what we’ve seen, the issue might be that they probably don’t time the food cooked on the grill in the fireplace inside the restaurant which is probably cared for by the staff not the chef.

Pity, since the restaurant has a nice concept but if you can’t make sure that the food is not properly cooked then take things like poultry off the menu. The pics I added do not include the cut chicken because I rarely set off to leave a restaurant a bad review, but what happened is...

I recently visited and was extremely disappointed with how the manager, Lionel, handled a mistake they made with our reservation. We had booked a table in advance, but upon arrival, we were told there was no record of it. Mistakes happen, and we would have understood if it was addressed politely and professionally. Unfortunately, that was not the case.

When we tried to explain the situation, Lionel was not only unhelpful but also incredibly rude. Rather than apologizing or attempting to find a solution, he spoke to us in a dismissive and condescending manner. It was clear he had no interest in making things right or treating us with basic respect.

A manager should know how to handle these situations gracefully, but Lionel’s attitude was completely unacceptable. What could have been a minor inconvenience turned into a thoroughly unpleasant experience because of his lack of customer service skills.

It’s a shame because the atmosphere seemed promising, but I won’t be returning until they address their management issues. If you value respectful service, I’d recommend...