Restaurant La Plage - L’Ouillette — Restaurant in Albertville

We were looking forward to dining at this restaurant; however, our experience was disappointing.

Upon ordering a round of drinks, we also requested a small jug of tap water. The waiter mumbled something about a charge, which was not clearly heard by anyone at our table. When we politely asked him to repeat himself, he responded with an exaggerated sigh, rolled his eyes, and appeared visibly frustrated. We have no issue with paying a small fee for tap water if required, but such rudeness when simply being asked to repeat information is both unprofessional and unnecessary.

Three of our meals were served with French fries (two fish & fries, and one steak hash & fries). Unfortunately, all of the french fries were rock-hard, clearly overcooked, and inedible. When we brought this to the waiter’s attention, he acknowledged that the fries were not up to standardand replacements were ordered. Disappointingly, the replacement fries were identical—overcooked, hard, and just as inedible. As we observed our surroundings, we noticed another table nearby also rejecting their fries, raising further concerns about the consistency and quality of the kitchen’s output.

When requesting the bill, we reiterated that the replacement fries across all three meals were equally poor. After sampling them, the waiter agreed. However, to our surprise, no discount or compensation was applied to the bill despite three meals being compromised.

When the manager arrived to discuss the issue, rather than offering an apology, they instead suggested that we had consumed the fries and therefore needed to pay in full. After we politely clarified that this was not the case—something the waiter himself confirmed—the manager stated they would “see what they could do.” Ultimately, the bill was reduced from €181 to €149, a reduction that, in our view, did not reflect the fact that three meals were ruined. Still, no apology or explanation was offered.

We understand that in any business, things can sometimes go wrong. However, it is how these situations are handled that truly matters. This was an opportunity to make things right, yet it was handled poorly from start to finish.

We left completely dissatisfied and still hungry. Poor food quality and poor customer service—unfortunately, we will not be returning.

UPDATE: Reply to your reply below:

Thank you for your response.

I was surprised and disappointed to read your claim that all plates were emptied and eaten. This is simply not true. The french fries were left entirely untouched, as they were inedible — a fact that was acknowledged by the waiter at the time and communicated to the manager. To now suggest otherwise feels both dismissive and disingenuous.

It is also disappointing to receive no apology or meaningful acknowledgment of our experience. I had hoped for a more honest and customer-focused response, rather than one that questions the validity of our feedback.

This experience has left us feeling extremely let down, and we sincerely hope you reconsider how you approach customer concerns...

I visited this place in the summer as the snow is soaring and I hope races littered with plastic even plastic matting which has been discarded lake full of plastic and I will thrown away bags total pollution Carol service it at the same time at the restaurant and they have been cleaned up around the restaurants but in this case not at all I feel that the countryside in this part in France has been totally destroyed by the ski industry and the summer looks awful because of the non-return to the countryside on the ski slopes and huge machine is working through the summer days to create even more pollution. As you can see it looks good on the photos but it...

Amoureux de l’Ouillette depuis plus de 20 ans, je mourrais d’impatience de découvrir enfin la version 2.0 de ce que je considérais comme l’un des meilleurs endroits de Val d’Isere. Évidemment le site est toujours incroyablement beau, déjeuner en terrasse devant ce lac enneigé est juste extraordinaire ! Mais quelle déception pour le reste … Le snack : une blague ! Une attente interminable devant ce petit comptoir où une seule serveuse tente de faire comme elle peut. Résultat 35 mn d’attente pour un sandwich de piètre qualité (très peu de choix) et un hot dog digne des pires moments de la restauration en haut des pistes des années 80 … Une fois servi, la deuxième épreuve est de trouver une table propre. Mission impossible, toutes sont couvertes d’un amoncellement de canettes, papiers et détritus des clients précédents et personne pour débarrasser, c’est nous qui débarrassons un bout de table pour pouvoir s’y installer… En fin de « repas », vu la file d’attente au comptoir extérieur je tente le bar intérieur pour avoir deux cafés… une jeune femme visiblement débordée par toutes les commandes de ses collègues ne me calcule même pas et quand après une dizaine de minutes d’attente, j’ose lui demander deux cafés, elle m’explique qu’il va falloir encore attendre parce que les commandes de ses collègues passent avant. Nous sommes allés boire le café à la Datcha. Bilan : Très mauvaise expérience !! Incapable de me résoudre à devoir abandonner l’Ouillette, je leur trouve des circonstances atténuantes et décide de retenter l’aventure en essayant le restaurant. Même constat, accueil prétentieux, service déplorable, attente importante et malgré des plats de bonne qualité, le bilan reste très négatif.

Il est primordial que toute l’équipe se reprenne et fasse ce qu’elle sait faire depuis tant d’années, de la qualité, de la simplicité, des sourires dans un écrin de rêve.

Évidemment je reviendrai l’année prochaine et je croise les doigts pour retrouver l’âme de l’Ouillette...