Le 428 — Restaurant in Beaune

Hallo ,

It is pleasure to give you some feedback about our experience. I just want to point out that food and quality of food was ok . So what goes out of kitchen was ok but nothing more . It is sad that you are recommended by Michelin guide and that should be definitely checked because I’m sure it is terrible mistake by Michelins inspectors . Why we are disappointed ???

First of all service was terrible . We wait 43 min for someone to come to choice the wine . We got wine list and we need to wait 43 min that someone come to order . Because I said to waiter that I’m disappointed he said that he don’t speak English. I have never encountered such a repulsive and unpleasant waiter before. Woman who replaced him was smiling, but we tried to choose the wine together using Google Translate. I don't consider myself an expert, but after the terrible waiter opened the wine and after the first try, I called the smiling waitress again to try the wine with me, which in my opinion was spoiled due to the double fermentation that most likely occurred . To my surprise, she simply didn't know what to do and couldn't judge it, so she went to the kitchen. Well, the chef said that the wine didn't match the appetizer, which I absolutely agree with, but I couldn't do anything about it because no one informed me about it, as the menu was a surprise.

Thanks to this wonderful cuisine, I didn't sleep at night and threw up the entire meal during the night.

Fortunately, I had a bottle of wine with me, which I could offer to our hotel chef and staff the next day. They unanimously declared the wine spoiled. How was it possible for the kitchen to return the wine? Why did they say it was good? Should a place like this receive a Michelin recommendation? This is the first time a Michelin recommendation has disappointed me so much. I think this should be quickly investigated again, as the table next to us returned smelly glasses and, unfortunately, wasn't treated well. Well, the wine cost over 100 euros, the dinner 200, so in total it was the worst 300 euros I spent...

I found this restaurant difficult to rate. I gave it 4 stars but could easily have given it 3. The food was beautifully presented but was not heavy on flavour. The highlights were the mushroom, broad bean and sun dried tomato accompaniment to the pork main course and the cherry dessert. The rest of the meal was pleasant but no better. One thing to note. There is no menu. You order a number of courses (we had five) and then they bring you food. As a result we found it difficult to know what wines to order from the extensive (and expensive) wine list. The meal took a long time (over 2 1/2 hours) and they appeared seriously...

Si la qualité des plats reste indéniable – cuisine de saison, fine et savoureuse – l’expérience globale a été entachée par un service très en deçà du standing attendu.

Dès l’arrivée, une longue attente pour être placés, puis pour obtenir le menu.

Les explications étaient sommaires. En tant qu’habitué de ce type de menu a l'aveugle, j’ai l’habitude que l’on prenne le temps de demander allergies, préférences. Ici, c’est à nous d’avoir dû signaler une allergie (mentionné dans le menu, mais sans question orale du personnel).

Le service du vin manquait aussi de professionnalisme (absence de seau à glace, qu’il a fallu demander, petit bout de capsule tombé sur la table et non ramassé, coup sec de la bouteille contre le verre).

Une erreur d’annonce sur un plat – « fruits à coques » au lieu de « coques » – a semé la confusion pendant quelques secondes, sur un sujet aussi sensible que les allergies.

L’attente pour le fromage a été longue, et seuls deux types ont été proposés. Avant que l’époisses, annoncé pourtant aux autres tables, ne soit apporté suite à notre demande et incompréhension.

À partir de là, le service s’est tendu, et la personne en charge de notre table s’est montrée fermée et peu chaleureuse. C’est malheureusement le sentiment général que nous avons gardé de ce dîner.

Heureusement que la cuisine reste à la hauteur. Mais à ce niveau de gamme, l’expérience ne peut pas reposer uniquement sur l’assiette. Il faut plus de conviction, de fierté, de sourire aussi.

Je note également qu'il n'y a pas eu d’accompagnement pour effectuer un choix de vin coordonné avec le menu.

Nous étions venus avant le Covid et avions été superbement reçus. Peut-être sommes-nous tombés un mauvais jour, mais le contraste est flagrant. Vous pouvez (et devriez)...