Palais de la Biere — Restaurant in Bernay

My wife and I have been traveling full time for over five years. We have had some fantastic restaurants all over the world and some really bad ones, many we share on our YT or FB Group. This one falls in the latter category. We were joined in Normandy with my wife’s parents visiting from the US. We were site seeing in the city and decided to find a spot for lunch. Initially we sat outside, after 20 minutes of no acknowledgment I asked inside if anyone was working outside, a polite guy behind the bar seemed concerned and a few more minutes later a young lady appeared to help. During this time smokers surrounded the area, my father in-law who is almost 80 has Asthma so we decided to move inside. We saw a table that was not clean and asked if we could use it. The waiter was visibly upset that we wanted the table, he cleaned it off with a poor attitude ensuring we knew he was not pleased. We ordered our food, see the photo of my burned croque monsieur, this was an embarrassment of an offering. Due to his attitude I decided not to complain, my wife’s food was unappealing and tasted worse, we felt as though we were intentionally provided terrible food. My in-laws were somewhat satisfied with their food, which is The only reason it gets a two stars and not a one star. Then as we paid the check the waiter asked where we are from, not in a curious way but an interrogation manner. We said we were from the US and he looked back towards someone we couldn’t see and put a thumb up with squished facial expression. Having lived in Europe the past 4 years and for 7 years of my life I know what he’s insinuating. We have traveled over 50 countries, have videos viewed 3.6 million times and 38k subscribers on YT as well as a FB group with 31k members where we show people of all nationalities what it’s like to live abroad. This establishment reflects the extreme negative stereotypes some have of the French that we are often hear of but seldom see. We obviously will not be promoting this restaurant to our followers. Save your 17 euros per person and find...

Patron ou responsable intolérable. Je ne peux accepter ce dévouement venant de sa part, de ne plus servir de clients selon ses choix pour des raisons privées. Ça peut être un acte non professionnalisme Pour traiter sa clientèle fidèle dans un établissement public.

Si il refuse de servir un client pour des raisons personnelles ou privées également. Ça peut considérer comme discriminatoire d'où, Il s’agirait alors d’un refus de vente (Art. L.122-1 du Code de la consommation). De même, le restaurateur ne peut pas subordonner le café à l’achat d’une autre consommation. L’une ou l’autre de ces infractions est punie d’une amende pouvant être portée jusqu’à 1 500 € (Art. R.121-13 du Code de la consommation). C'est sur le site eco.gouv.fr Et cela s'est actualiser au mois de février cette année.

À mon point de vue, si il est le patron il doit bien savoir les droits de la restauration de son entreprise.

Est-ce qu'il a signé un contrat pour ne plus servir tel client à sa guise. Ou plutôt d'aller à la gendarmerie pour leur dire que je ne sers plus cette personne. Ça pourrait lui tomber dessus. Donc on peut considérer ça comme privé et non pas professionnel.

Combien de fois j'ai dû payer énormément de conso et à partager des bons moments dans ce bar restaurant. En plus en leur laissant quasiment des pourboires et voilà comment le patron traite ainsi sa clientèle.

Je ne suis point rancunier comme personne. Simplement un être hypersensible. Donc si je reviens et qu'il est présent. Je n'hésiterai pas à lâcher un billet de 50 de pourboire pour ce conflit enfantin ( si puis-je dire ) car il y a plus grave dans la vie. Et lui faire mes plus plates excuses au plus grand regret si également il me les annonces aussi.

Cordialement Bon courage à tous l'équipe du palais...

A mouth full of half cold stirred milk (what a dirty taste!) which should go for a cappucino, it was the worst coffee we ever had, price 4,50 and on top of that they ask terrasmoney (0,20 p.p.). Never seen that. Where else should we sit? In the kitchen? There was nowhere a pricelist for drinks, If you want to make a bad start of your...