Starbucks Coffee - AUTOGRILL Village de Marques Miramas — Restaurant in Istres

I rarely leave negative reviews, but this visit was just the worst. Being tired from shopping, we went to Starbucks to grab some coffee before heading home.

I was ordering when I asked the cashier a question about a promotion shown behind her. She didn't even look behind when I pointed, nor did she seem interested in what I was saying to her (she really had the least welcoming look on her face). After repeating 3-4 more times, I gave up and just ordered my drinks as I didn't want to hold up the queue anymore and stepped aside.

Then the salesperson began gesturing, clearly talking about me and laughing with her colleague next to her, who then asked me to repeat what I had said. Clearly not wanting to repeat yet again, I told her that it was okay because I had already placed my order. Then she kept on insisting several more times that I tell her. Clearly, when the customer refuses, should they insist? Perhaps she didn't like that, so she began to complain to the nosy customer who had just placed an order with her.

Then this customer made it her business to meddle in, telling me that I should tell the worker because it gets noisy and that I should almost "sing" as in shout out my order/question. I explained that I had already repeated numerous times that I did not wish to do it again. The woman kept on talking about me, repeating the same thing. I clearly told her that it didn't concern her, but the woman, in front of her children and mine and everyone, continued to belittle me even after I told her that it was none of her business. It got to a point where she swore at me, making some people literally "GASP" and laugh.

Having lived in France for several years, though I may not be fluent in French, I have never had an experience where people couldn't understand me - unless they chose to. This terrible experience began all due to inattentive and pushy employees and an intrusive woman who must have been their "spokesperson".

No one, let alone a customer, deserves to be treated or made to feel this way...

The worst customer service ever. No one speak English so you can’t really place the order, or takes 10 min till you try to explain/show what you want. The quality of the drinks is horrible, I did ask for blonde roast and after I taste the coffee, did told them that taste really bitter and they told me to add sweetener.

Maybe it’s time for someone to show them how to calibrate the shots and how to speak with customers.

Paid 5€ for tall cappuccino with almond milk and blonde roast and...

Nice place in the middle of the shopping centre with seating area in and out.

Unfortunately, the picture was slightly damaged due to three things: 1/ the waiting time was too long to get your order. Essentially no time waiting for order but for collection. 2/ Flies in the restaurant and landing on food. Not so nice. 3/ There were Starbucks computers and folders on the main table in the middle of the restaurant. Probably a temporary thing but...