Le Foy — Restaurant in Langres

We went here with 8 people of which two small kids. We set down around 15h and asked for a menu, this was already met with a big sigh by the very unfriendly waiter. When we went to order we were told: the kitchen is closed and the kitchen staff deserves some rest. We said: okay, but it's not marked anywhere on the menu, so we didn't know. We then informed if it was possible to get some ice cream for the kids. The waiter barely handled not blowing up and snapped: no the kitchen is closed (as if it takes a formal education to handle a spoon to scoop some icecream). The obnoxious waiter then left the table. We first assumed he went inside to see if someone had the brain capacity to handle a spoon, but as it turned out he just left and didn't want to take our order anymore. In a time when the restaurant business is finally back up and running after suffering for two years, you'd think they'd like to make some easy money on ice-cream. Le Foy? Une fois, et plus jamais. 0 stars.

Owner reply: Translated by Google) 1st thing: August 15th on this holiday we were working, right? 2nd thing: Is hiring someone to make 3 ice creams to make money for you? 3rd thing: With low brain capacity? What an odious person you are!!!

Customer reply: 1st thing: restaurants being open on holidays or weekends is not exceptional but STANDARD. It is however no excuse for poor unfriendly service. Working when most people are off, is part of the business. As an owner, it's the first thing you should know.

2nd thing: you shouldn't hire someone else to scoop ice cream, anyone of the five or six people working at the time should have been able to do it. And yes, it would have been easy money. As with liquor, these are the things with good MARGINS. Something else an owner should know.

The point however wasn't that ice cream wasn't available, we were surprised but didn't complain, it was the fact the 'waiter' didn't even take our drink orders after that and basically refused service. Something you CONVENIENTLY IGNORED in your reply.

3rd thing: bad service leads to angry customers which leads to angry reviews. What a surprise!

4th thing: PRO TIP: replying the way you do online only makes you look worse. The customer at le foy apparently is always wrong when they don't leave a good review. You can think what you wrote, but actually typing it out is a really bad look. Here's what you could have typed: "we're sorry for this experience and we will try to improve, we'll add kitchen opening hours on the menu ". Easy right? And than you can still ignore it and blame the customer as much as you like, but at least you won't come off as arrogant and bitter. People reading these reviews might even think you care.

Sincerely, someone who worked in the restaurant business...

We went here for lunch on our first trip to Langres, and while we were eating decided to buy that house at the Lac du La Liez... Now it is tradition, new guests get taken here for their first lunch with us...

Our kids love it here, so many memories.

I love the mix of tourists and locals here, all in all a real and genuine place. if you want Michelin Starred food, go elsewhere... If you want a decent meal, at a decent price in pleasant surroundings and hospitable atmosphere, I'll see there one Saturday...

Average food in a great location right on the square at the end of the Main Street - I am sure this beautiful town offers better food! There was nothing wrong, but it wasn’t a special holiday treat. Pizzas were a good size, non real taste to the base, and too much cheese. Croque monsieur maison was toast with ham and cheese in the middle - desperately missing being served in a bowl flooded with béchamel and grated cheese. What we received was relatively fast, convenient ok food, and nothing more...