McDonald's — Restaurant in Langres

This McDonald’s is really hit/miss come in the day fast service and warm food, but god forbid you come in the evening, never in my 20 years managing food businesses have I ever witnessed such poor managed staff, absolutely filthy work space, toilets are poorly looked after, leaking sink, hand dryer not working and no working urinal. Made a €40 order then had to wait 30+ minutes whilst I watched mine & families food go cold, the staff on the front counter seemed absolutely clueless and when asking why my food was taking so long in French they all just ignored us. When I finally managed to get their attention the staff member was grouchy and bitchy with us, in my honest opinion if this is how your staff members greet the customers they shouldn’t be working for the company. Ideally management need to coach their staff in the right direction as teamwork is key in these roles and understanding this is what the...

We visited on the evening of 3 January 2022 (around 6pm local time). A member of staff checked our Covid passes (good), and we used the touch screen ordering system. The printer wasn't working, so we didn't get a printout of our order number. The order was prepared very quickly. The food we received was correct as ordered, but it was all almost cold, clearly not freshly prepared. I would say my burger (Le 280) was tepid at best. The fries were cold and seemed to have been left over from lunchtime, as they had a rubbery texture. The drinks we received were half measures. A small Coke: half a cup. A large ice tea: half a cup. The women's toilets were flooded and the men's toilet urinal was blocked, the urine not draining away. Possibly my worst-ever experience...

I don't expect much when ordering McDonalds. But this one was far below the worst fastfood I ever had.

Ordered for the family in the McDrive. The fries were cold, limp and chewy. To be clear: not luke-warm but just plain cold. The fish burgers were luke-warm and felt and tasted as if they had been sitting there for 20 minutes. I ordered one extra separate Happy Meal toy for one of my kids as she didn't want a whole meal. They charged €2,60 for it* But they forgot to add it.

*I don't mind paying that but in case you haven't seen them lately: they're paper fold-toys. Which is a good thing as they've always been plastic landfill anyway.

So it was cold, chewy, took very long and received an...