Le Bataclan AURON Hôtel Restaurant — Restaurant in Nice

If I were to judge this hotel based solely on how we were welcome then I’d give it 0 stars. But I’m not going to be petty. So let’s start from the start. In the confirmation mail it says check-in is until 9:30pm (a bit strange for a hotel). We have 2 very small children (both under 3 years) & we were on the road & were running late due to the fact that we had to stop often due to car sickness from our kid. We called at 9pm to let them know we were on the road. We got there at 11pm & there was only 1 sign in the public parking lot staying that the hotel was 200 meters away. Other than that. Nothing. So I started calling the hotel to ask how we could find them. No one was answering. We kept circling around looking, wasting time. Finally my husband suggested to go look around by foot. Turns out you have to cross the whole slope by foot to get to the hotel. So after crossing over we finally make it at 11:30pm. The reception is locked. There’s no note. No phone. Nothing. We start calling out in hopes that someone would come out. Finally a cook opens his bedroom door & says he’ll call his boss. This man comes out in a rage saying “what sort of people arrive at midnight”. To which I explained that it was 11:45 at this point & we wasted 45 mins searching for this place cause no one was answering the phone. He kept reminding me that check-in was until 9:30. To which I responded. Okay we called in advance to tell you know we were running late & that we were on our way. The least he could’ve done was leave a note on the door or something. Fast forward. He gets us to the room & the heating wasn’t even on. Meaning the room was freezing (it was -7C that night). Our kids slept in jackets both nights cause the heating wasn’t even working that well. So solely based on that experience I’d give this place 0 stars. But the reason I am giving it 3 is cause it is very ideal for those who like snow activities & having the luxury of walking out of your hotel & being on the slopes is nice. The restaurant is quite tasty as well. ||Also another thing. They have billiards & foosball in the reception area. You have to pay to use it…2€. Like is that a joke? They advertise that they have a spa. Yeah 15€ per person per hour. We obv didn’t go. But I read it’s not good. ||This place is expensive for the quality of the room. Dust. Squeaky beds. Cracks in the wall. Barely functioning heating. From my understanding it was built in 1974 & im pretty sure it hasn’t been...

Fantastically located for ski in ski out accommodation but poor staff and sub standard equipped room for 135 euro per night. NB.If you don't have a car you can't get from auron village to the hotel unless you can find a taxi. We arrived at 9.45pm, parked near the ski school and walked across the slopes the 500m to the hotel with our bags as there is no night luggage service. At reception a very rude and brusque lady demanded identification and told us she was keeping it in exchange for the room key. My girlfriend who is French asked why and she snatched the key back and told us if we didn't like it to go elsewhere.... Evidently it was for police checks and I thought we had gone back to the second world war or this was a set from 'allo allo'. I had a drink served by a Bargirl who was more interested in her phone and her mate than providing a positive customer experience. The most unwelcoming hotel in 35 years of travel. Our room was pleasantly located but the fridge was broken and the small double bed squeaked and rattled, good heating. Wardrobe doors would not close properly. Shower and bathroom great with a good shower. Breakfast was an additional 12 Euro for a reasonable buffet but we declined and ate a small breakfast of coffee chocolate and breads up on the slopes for 10 euro. We didn't eat in the hotel and either picnicked in our room or due to the first night's rudeness and drove back to the village each evening. In summary great location, rude and incompetent staff and neither my French partner or I would go back preferring to stay in the village and either drive up or get the...

C'est la deuxième fois que nous séjournons (3 nuits) dans cet hôtel et nous n'y retournerons pas. Ce n'était pas notre choix. Nous l'avons connu dans le cadre d'un séjour glisse annuel organisé par la formidable association "Anices" et l'entreprise "Chabloz orthopédie, excellente elle aussi. Cet hôtel étant le seul avec une grande capacité d'accueil et un emplacement au pied des pistes, c'est un choix "forcé". Le couple de propriétaires est faussement accueillant et à l'évidence extrêmement radin. Rien ne va dans cet hôtel. Les chambres sont nulles: très petites, très vieilles, sales, en délabrement, lits trop petits (à 1,87m on touche le bois avec la tête et les pieds) et totalement dépourvues d'insonorisation (vous entendez vos voisins comme s'ils étaient dans votre chambre), les salles d'eau sont très mal conçues: pas de poignée pour les handicapés, pas de niche pour le savon, serviettes vieilles et disparates, téléviseur trop petit, télécommande nulle, choix de programmes très restreint. Le service d'étage incompétent: draps tâchés, pas de remplacement du papier hygiénique. Le billard est vieux mais fonctionnel. Les queues sont toutes vieilles et cassées au niveau des embouts, scotchés pour certains. l'espace autour est insuffisant à cause du mauvais agencement de la pièce. Le Baby-foot est logé dans un creux en face du séchoir électrique pour les mains des toilettes. Il est également très vieux. La terrasse ensoleillée a été recouverte avec un enduit de ragréage presque totalement détruit par le passage. Le solarium est à même la boue ou la neige selon la météo avec des transats à deux balles. Pour finir, le clou du spectacle, les tables de la salle de restaurant sont strictement impraticables par les personnes mesurant plus de 1,65 m. En effet, un rabat en bois empêche de loger les jambes normalement fléchies à 45°. Remarquable pour un établissement qui accueille 100 personnes handicapées chaque année pendant 3 jours ! Quant à la cuisine, elle est d'un médiocre désolant: Ils ne connaissent pas les légumes, les plats sont insipides, sans aucune originalité, ils mettent des "salades" de 3 grammes à tous les plats avec une sauce, comment dire... à l'eau peut-être, les viandes industrielles sont sèches, les desserts à deux balles sont pires que ceux des grandes surfaces... Quelques chiffres: 25 euros par personne le repas en demi-pension, 5 euros le verre de vin insipide en supplément, 2 euros l'expresso en supplément, 135 euros la "chambre" pour deux, 12 euros le "petit déjeuner continental" à pleurer de rire: produits de très mauvaise qualité, 100% industriel, 2 machines à boissons chaudes dont une qui ne fonctionne jamais placées juste à l'entrée histoire de créer un bouchon systématique... Il y aurait encore à redire, mais nous espérons que ce témoignage fidèle et très objectif détournera la clientèle vers d'autres options. Ce vieux couple de propriétaires semble attendre leur retraite sans vouloir dépenser le moindre sou dans leur affaire, ne ce souciant absolument pas du bien-être de...