Lumier's Chimney Cake — Restaurant in Tbilisi

The girl who worked today at evening 08.26.2023 was simply superb! She is very composed, incredibly smart, and very neat. She does everything with precision and in an organized manner, offering helpful advice on how to make cakes even tastier. What’s remarkable is that she manages to multitask and bake cakes simultaneously without compromising the quality of the service provided. She leaves a very pleasant impression! This is what true service excellence should look like. My wife and I will definitely come back here for the same...

The products are good but the staff is disrespectful. A girl with blonde hair asked me to wait for 10 min so I stepped aside. Then she served the next customers immediately with the same thing I asked for so I had to wait for next orders to be finished for no reason. When I asked what was the reason there was no reply from her. I don't understand this biased attitude...

I ordered a chimney cake via Bolt, and despite a small delay (which couldn’t possibly affect the quality of their service), they sent a gift. ❤️ Thank you for your kind approach to customers, your positivity, and, of course, the most delicious chimneys! You made my day. 🤩

P.S. The atmosphere is lovely and smells amazing around the bakery. I usually buy chimneys when I’m...