Diazo - Wedding — Restaurant in Berlin

Terrible experience – misleading menu and unprofessional behaviour.

I ordered a Pizza Scampi that was completely different from the description and image on the menu. The menu stated: “Pizza Scampi mit Großgarnelen, Krabben und Knoblauch” — however:

the shrimp were small, not “Großgarnelen”; two slices had no shrimp at all; the remaining slices each had only one small shrimp; there were no crabs (Krabben) at all; and no red paprika, although shown in the picture.

Because of this, I went to the restaurant to complain and asked for a 50 % refund. The manager immediately began using all kinds of excuses to deflect responsibility. First he said my complaint was “too late” after two days. When I explained that I had already emailed on the same day, he said he “didn’t have time to check emails.” Then he said he wouldn’t refund money and asked if I wanted food instead. When I said yes, he suddenly changed and said, “You complain about the food but now you want food as compensation? That’s not reasonable.” Then What should I answer? I wanted compenstation and I said no to the compensation he offered? It became clear he was only trying to trap me in circular arguments to avoid accountability. Finally, he said, “If I give you a Coca-Cola, will the complaint be settled?” After thinking about it, I agreed, but then he mocked me, saying he wouldn’t give anything and that I could “complain however I want.” This behaviour is completely unprofessional and humiliating to customers. Even when a customer is calm and polite, they deserve respect — not ridicule. The place itself is just a small, dark takeaway, and the manager’s attitude reflects that.

Highly not...

Dont eat or order from here I literally just got my food that i ordered and it’s absolutely disgusting. It doesn’t even taste like pizza. And they make the sizes smaller than they should be. I called the deliver to get my money back while he takes the this pizza back and he lied to me and the restaurant wont answer. The deliver driver didn't give me my full change so this restaurant stole from me. I will be going up there and getting my money back for this awful place they...

DO NOT ORDER FROM THE PLACE! Their phone number is also not correct. I have ordered through Lieferando from Diazo, as they had a good review on their site. I had to regret it within an hour, as the food to be consumed with a friend and he had to leave. The delivery was for 40 EUR and it arrived more than 2 hours later. It was still warm, but the size of the pizza, which should have been 26cm, was a laughable 22cm (yes, I...