Maya Indisches Restaurant & Cocktailbar — Restaurant in Berlin

I am uploading a picture and I don’t think I need to say more. Every time I order, the food comes like this. They give the fault to the deliverer bit honestly: the least they can do is pack the hot, liquid parts extra in a bag. Upon calling, I was yelled at immediately by the person on the telephone for just asking questions. I understand that they have Uber Eats as intermediary, but the treatment is awful and if the food is constantly coming like this, it’s a sign that they shpuld do something. There’s literally melted plastic on my food.

EDIT 1): The restaurant answered asking why I keep ordering there if it always comes like this. It has never come this bad and usually I can wipe it off. I try not to be "that" person that complains for small things. But today it came with MELTED PLASTIC, which is why I finally decided to speak up. So sorry, but you can’t blame the driver if many drivers are having the same problem. EDIT 2) They also said "pay attention to how you talk before saying someone was rude"… I only called to ask about how to solve it at first. It is not my job to know how exactly their relationship with Uber Eats works. I asked questions and the person on the telephone started screaming and wouldn’t stop, not even letting me explain, they even blamed me for not seeing the faulty order straight away.

The fact that they are still trying to blame it on me on their response is very telling of how they work. I reported it to Uber Eats alright, but that still doesn’t resolve the food with melted plastic and rudeness...

I ordered Dal makhni and some Naans today and just after trying the food, i felt like putting up a review. Though the delivery was on time and the food was piping hot (great work on that !), I still wanna complain about Dal makhni. Bland taste, i agree they have to change a little taste so as to match the taste of german customers but dal makhni is not a dish that has to be so bland (since it is not at all super spicy, instead creamy). It was also undercooked and a mixture of real urid dal (used for dal makhni) and probably chana dal (one can see in the picture, also it looks undercooked). Never ordering again from the place again :/...

We had lunch there today and quality of the food was great! Everything so fresh and amazingly spiced up. Positive surprise and we hope it will stay that way later too.

EDIT (one year later): fantastic quality of everything remained the same 💗 Best samosas, pakoras in the town and their Alu Tikki with coconut flakes - heaven! And great service every single time. Recommended. (On the picture Alu Tikki to go with their 3 fabulous...