Rodelhütte — Restaurant in Berlin

We were — like others - met with a scowl and a complaint that we sat down without signing in, we went to a table at the far end of the terrace because there is a global pandemic and we were keeping distance. Most restaurants bring sign in cards to the table so as not to expose other guests by unnecessarily walking through common spaces. Here ere is a check-in spot in the middle of the terrace, which we did not see at first. There’s no indication of where to check in, as the front door is locked. Apparently, this set us off on the wrong foot with the server right away. Who made sure to angrily tell us we did not sign-in.

We were relentlessly polite and smiley to try to diffuse the already angry server. While we waited for our food, I took our puppy out to the park making a loop from the entrance to the back gate, so he could relieve himself. On my return, I walked around the fence to find a way back in because the food had come. The gate from the park to the terrace was locked, even though it is clearly there for that purpose. There is no entrance without walking back to the end of the park (about 5 minutes extra). I carried the puppy over the low fence because my family and I received food and I wanted to sit with them. The server noticed me stepping over the low fence and I was told that anyone who jumped the fence is not welcome there and that I should leave immediately, despite the fact that we dropped 40 euros on food which was just served. I get having low fence for a reason (keeping non-guests and running dogs out), but to treat paying customers like this is completely unacceptable. Sadly, my children had to rush through their food because at this point I was too uncomfortable and upset to stay, and wanted to leave as soon as possible. I had just been told I was not welcome over nothing.

There are plenty of other places to go where paying customers aren’t subjected to another person’s rage, like what my family experienced today. My advice to others looking for a peaceful place to enjoy and afternoon, run. It is not worth having the day spoiled by such a toxic human being, saying that the service was bad is a gross understatement.

Follow up: the restaurant’s response to this review is simple proof of the unnecessary rudeness I experienced. Some attempt to normalize treating paying guests like intruders “jumping” over a 30 cm fence. The owner ironically continues bully guests online for being “upset” and "hysterical" going as far to say "Bad upbringing" because they left upset for being told "you are not welcome to eat the food you ordered", for no normal reason in the world. This person has zero empathy, no one with this level of hatred towards others should be in the service industry.

So sad, let’s all hope that this beautiful space finds new...

We sought shelter during a thunderstorm at this establishment. When we walked in we were greated with a scrowling face and "ja" like we were bothering her at home. Even though there was only 1 table occupied inside and there was definitely a way to accommodate us, our kids and the baby inside , we could only sit outside. In the rain. After we walked out with an equally rude response she came running after explaining that they had already been fined, is it not possible then to have been polite about it in the first place? "Hello! I am sorry but we are unfortunately at capacity" rather than " Jaaaa?".

In any case I was willing to give the place another go, but then yesterday after a walk and a swim at Krumme Lanke my son had a sudden need for the toilet and ran in only to be told he needs €1, he is 8! Charging an adult, while silly, is understandable but a child in desperate need. Shame on you.

I still gave 2 stars because I didn't eat or drink anything there so can't judge them on that and...

Bloß nicht hingehen!!! Meine Mutter und ich wollten dort zu Abend essen, wir hatten unseren Hund dabei, mit dem ich zuvor noch eine Runde drehen wollte. Weil meine Mutter schlecht zu Fuß ist, nahm sie im Garten an einem freien Tisch schon mal Platz und ich ging zügig weiter, um den Hund auszuführen. Das hätte ich wohl keinesfalls tun dürfen, die Terrasse des Lokals überqueren und mit dem Hund zur Wiese weitergehen! Denn es wurde von der Belegschaft mit höchsten Pöbeleien kommentiert, wie mir meine Mutter später erzählte. Sofort wurden Pläne geschmiedet welche Absperrungen man am besten einrichten kann damit so etwas nicht wieder passiert. Meine Mutter saß währenddessen die ganze Zeit am Tisch, wurde jedoch als Gast überhaupt gar nicht wahrgenommen. Nach ca 10 Minuten wendete man sich sehr unfreundlich an sie mit den Worten: " was wollen Sie denn hier, wollen Sie was trinken oder was wollen Sie? In diesem Moment wäre meine Mutter am liebsten gegangen, hatte jedoch leider keinen Autoschlüssel und ist wie gesagt alleine nicht besonders gut zu Fuß. So bestellte sie ein Getränk, und wartete bis ich zurück kam. Schon von weitem gab sie mir zu verstehen, dass es wohl besser wäre ein anderes Lokal aufzusuchen, was wir dann auch getan haben. Ich kann der Belegschaft nur empfehlen weiter so zu machen ein sicheres Mittel um Gäste zu vergraulen! Wer so wenig Erfahrung im Umgang mit Menschen hat, in Gästen potentielle Feinde sieht, gegen die er sein "Reich" verteidigen muss, ist in der Gastronomie völlig fehl am Platz! Nie wieder! Einen Stern gibt es nur, weil sonst keine Bewertung...