Chefs Flavour Indisches Restaurant & Catering — Restaurant in Frankfurt

I’m a tourist from the UK and visited this restaurant in Frankfurt with three of my German friends. We were all extremely disappointed with the experience.

First, we were not served what we actually ordered. Despite having clearly noted down everything with the numbers and names of the food items, the staff brought us wrong dishes and even added items we never ordered to the bill and the table. When I confronted them about this (in English, and my friends in German), they completely ignored me and did not respond. Interestingly, they spoke English throughout the ordering experience, so there was no language barrier excuse.

The whole family running the restaurant is apparently from London, as mentioned in other reviews, which makes their behavior even more disappointing — ignoring a customer like this is unacceptable.

During the visit, one of my friends was so upset she cried in the restaurant — and the staff showed no care or concern.

As “compensation,” they offered a €4.90 drink, but we did not want this. They did not offer compensation for the incorrect dish, which was priced around €18.90, even though the correct dish we originally ordered was about €6-8. This is a significant difference, and from what should have been an expected total of €60-70, our bill came to €97 — yet they offered nothing to fix this. Please note there were also other items which we did not order.

We will be contacting our bank to dispute the charges and taking further action as needed.

This kind of poor service feels like an attempt to take advantage of tourists who may not be familiar with local rules and practices.

There are plenty of great restaurants in Frankfurt — avoid this one unless you enjoy bad service, surprise charges, food you did not order and are not allowed to decline, and an overall frustrating experience.

Edit:

First of all, we knew exactly what we wanted to order: lamb biryani, lentil soup, butter chicken, and chicken korma, chicken biryani, mango lassi and 3 cokes . This is the exact order and this was clearly written in the notes ( the server only noted the numbers so what you have said is false and also the menus were TIGHTLY SHUT. ). So no — this is not something to be blamed on the person who placed the order. We made it very clear that we were unhappy with the situation, and the customer service provided was both inadequate and disrespectful.

When the server brought dishes we never ordered and we calmly explained this, her response was: “So what do you want me to do?” That kind of dismissive attitude strongly implied we weren’t allowed to return the incorrect food. What kind of restaurant refuses to take back a wrong order?

To add to the experience, one of my friends was so upset she actually cried. This wasn’t exaggerated — it happened, and we have three witnesses who can confirm it. Just because YOU didn’t see it or acknowledge it , it doesn’t mean that it isn’t true. We were excited to enjoy a peaceful, “homey” meal, but instead felt not only disappointed, but intimidated into accepting food we didn’t order.

When it came time to pay, I spoke up in English and was blatantly ignored by the server, who walked away pretending not to understand. I said, “I don’t think it’s acceptable for us to pay for something we didn’t order or even eat.” The items in question were the prawn biryani and garlic naan — both of which we never asked for.

To make matters worse, it has since been implied that we lied about what happened — including the fact that my friend cried. That accusation is not only insulting, it’s completely false. Again, we had three other people with us who witnessed everything.

We’re not people who usually leave negative reviews. But this experience was so upsetting that we felt a responsibility to speak up. Accusing your customers of fabricating events after a genuinely upsetting experience is completely unacceptable. Why would we lie? If we had a good time, enjoyed the food, and received good service, we wouldn’t be writing...

We came all the way from Stuttgart to eat this restaurant based on our friend recommandation.

Our visit to this Indian restaurant in Frankfurt left us incredibly impressed. We savored an array of dishes, including the Paneer Tikka Masala, Dal Makhni, Laccha Paratha, and Tandoori Roti. The flavors were so authentic that it felt like we were transported back to Delhi, indulging in the finest North Indian cuisine.

The Paneer Tikka Masala was a burst of creamy tomato goodness, with succulent paneer that melted in our mouths. The Dal Makhni was rich and velvety, a true comfort food that rivaled the best we've had in Delhi.

The bread selection was equally delightful. The Laccha Paratha was flaky and perfectly cooked, and the Tandoori Roti was soft with a slight char, just as it should be.

The authenticity of the flavors and the care put into each dish were truly remarkable. It was evident that the chef at this restaurant takes immense pride in delivering a taste of North India right here in Frankfurt.

The service was impeccable, with a staff that was knowledgeable and attentive, ensuring that our dining experience was nothing short of exceptional.

If you're craving the genuine taste of Indian cuisine and find yourself in Frankfurt, this Indian restaurant is an absolute must-visit. It's like a culinary journey to Delhi, right in the...

It is the best of the best. I really enjoy dining here all their food are delicious and very very tasty. I do love Indian cuisines because of its spices and Herbs and the way it's cooked and prepared, indeed great. Also very healthy.

The variety of food here are great. It's really delicious and in great quality. It's cost effective and satisfying.

This restaurant is very homey for me as their staff are all friendly , professional and competent in their jobs. They work by heart and they interact and accomodate their customers very well especially Ravinder, she is so sweet and truly empathetic and efficient in what she's doing. Im amazed with her customer service skills and you can see she enjoys entertaining customers. Super!

The restaurant is clean and very comfortable to dine in. Best of all it is located at the heart of frankfurt, in Galluswarte ,making it very easy to find. I love the atmosphere here, very inviting and welcoming. We usually stay outside with a nice view and ambience. Die Stimmung ist prima. Love it.

What more I can say, it's highly highly...