Katomi — Restaurant in Frankfurt

Sushi with an ALIVE FLY 🪰 in the box.

A few days ago, we ordered sushi to go, picked up the sushi and went home. As we were hungry and starting to eat the first roll, we noticed there was a fly walking over the rolls. This Katomi fly had been already trapped in the sushi box, walking over our food for half an hour. Having a fly in our food is not hygienic and is unacceptable. 🤮 🤢

We called the restaurant and they said they would change it. After this, we would’ve had to spend almost one hour just to go and pick up the new food and then come back. Initially in this first call, they at least offered to change the rolls for new ones… For sure we threw away the rest of the food into the garbage.

As we were making ourselves ready to go and pick up the new rolls, they called us back again and told us that if we don’t bring the old sushi, they wouldn’t change it.

Since the sushi was already mixed into the garbage, we were not going to pick it up and bring it to them. It was already disgusting and we had already enough disappointment and time waste. The least they should have done is delivering the sushi at our place immediately; instead of us having to do an extra trip to pick it up… understanding it was KATOMI’s mistake and unhygienic procedure the reason why we ended up without our dinner.

I know I have some reach with my G maps views, going up to the millions of views on my posts in the last months. I almost never write a bad review, but If you see this post, I hope you are aware of this inconvenient, but worse than this: understand the customer service will not bring you the solution according to this kind of mistake.

We lost our €36, but at least Katomi is aware that they lost a few customers within my circle, that would have given them way more profit than the €36 this sushi...

Very disrespectful manager. I made a phone call before we go to the restaurant to make sure there are enough places as I did not do the booking before. So the lady on the phone said that's fine, it was a Sunday anyways and the restaurant was quite empty. When we came in, no one was there in the entrance and as there were too many free places, we directly headed to one place and then this manager (with the earring) was so rude and he was like "you can't just come in and go sit", even if he was right, that's not the way to treat customers and then when I started arguing with him, he just left us standing and went back to the bar, so we picked a place and sat down. That was the most disrespectful behaviour that ever happened to me in...

I visit Katomi Restaurant from time to time for work dinners while in Frankfurt. It’s a reliable spot that serves its purpose well—nothing overly fancy, but it gets the job done for a casual business dinner. The restaurant can get quite busy, especially during peak hours, which does add to its lively atmosphere.

However, one downside is the noise level. When it’s packed, it can get so loud that holding a conversation is challenging—you often can’t hear yourself, let alone your dining companions. Overall, it’s a decent option for group dinners if you don’t mind the noise, but quieter spots may be preferable if you need a more...