Hotel Kronprinz — Restaurant in Greifswald

I stayed here for two nights. The name “Kronprinz” (Crown Prince) suggested a long tradition, and the building appeared to be fairly old. The unusual floor numbering (0, 1,2A, 2B, 3A, 3B) was apparently fairly typical in the town’s hotels; it was reflected in the need from my room (207/2A) to go upstairs in order to access the fire exit.||The area around the hotel was picturesque. The hotel was in a quiet main street, but the entrance (photo) was in a side street, not very clearly identified, but the town is small. Very close to the Reception was the lift, which required a key card to operate it – not helpful for guests with a lot of luggage or shopping.||The reception was generally unstaffed, with a bell to call the receptionist from the adjoining restaurant: she was helpful and friendly.||My room (photo) was comfortable, quiet and spacious with a good view from both windows (photo). There was plenty of space to store luggage. The lighting was adequate. In the wardrobe were anti-theft clothes hangers, which are difficult to manipulate. There was no clock; there were radiators but no air conditioning; and no hot drink machine.||||There was a big desk for a computer (photo), with one power point in a fairly convenient location. Internet access was free. WiFi instructions (photo) were old-fashioned and complicated; after repeated attempts, I succeeded in getting limited Internet access for my mobile phone, but despite further repeated attempts, not for my laptop, although I carefully followed the instructions. When the key card was removed from the power socket, all electricity went off, so it was best to turn off your computer when leaving the room.||There was a very extensive, printed hotel directory, in German, English and Swedish. It mentioned the TV but did not include a guide; there were some 40 channels, one of which (33) was in French, and some radio stations.||The shower room (photo) was very large; there was a reasonable supply of hot water. The exit from the shower was quite narrow, the shower floor was slippery (no non-slip shower mat), with a step down. The hair dryer was very visible, with a power point was next to it. There was no night light, as far as I could establish.||||The breakfast room was more than adequately big when I was there, and the room no. check was unobtrusive. The breakfast buffet (included in the room price) was good, with some hot dishes, including boiled eggs, with attentive staff. As usual, the glasses for fruit juice were minuscule. There were no table waste containers (Tischabfall – photo, from the Holiday Inn Express in Berlin), common in Germany: they would have been helpful, especially on the small tables.||At the Reception, there were plenty of newspapers for sale,...

I stayed here for two nights. The name “Kronprinz” (Crown Prince) suggested a long tradition, and the building appeared to be fairly old. The unusual floor numbering (0, 1,2A, 2B, 3A, 3B) was apparently fairly typical in the town’s hotels; it was reflected in the need from my room (207/2A) to go upstairs in order to access the fire exit.||The area around the hotel was picturesque. The hotel was in a quiet main street, but the entrance (photo) was in a side street, not very clearly identified, but the town is small. Very close to the Reception was the lift, which required a key card to operate it – not helpful for guests with a lot of luggage or shopping.||The reception was generally unstaffed, with a bell to call the receptionist from the adjoining restaurant: she was helpful and friendly.||My room (photo) was comfortable, quiet and spacious with a good view from both windows (photo). There was plenty of space to store luggage. The lighting was adequate. In the wardrobe were anti-theft clothes hangers, which are difficult to manipulate. There was no clock; there were radiators but no air conditioning; and no hot drink machine.||||There was a big desk for a computer (photo), with one power point in a fairly convenient location. Internet access was free. WiFi instructions (photo) were old-fashioned and complicated; after repeated attempts, I succeeded in getting limited Internet access for my mobile phone, but despite further repeated attempts, not for my laptop, although I carefully followed the instructions. When the key card was removed from the power socket, all electricity went off, so it was best to turn off your computer when leaving the room.||There was a very extensive, printed hotel directory, in German, English and Swedish. It mentioned the TV but did not include a guide; there were some 40 channels, one of which (33) was in French, and some radio stations.||The shower room (photo) was very large; there was a reasonable supply of hot water. The exit from the shower was quite narrow, the shower floor was slippery (no non-slip shower mat), with a step down. The hair dryer was very visible, with a power point was next to it. There was no night light, as far as I could establish.||||The breakfast room was more than adequately big when I was there, and the room no. check was unobtrusive. The breakfast buffet (included in the room price) was good, with some hot dishes, including boiled eggs, with attentive staff. As usual, the glasses for fruit juice were minuscule. There were no table waste containers (Tischabfall – photo, from the Holiday Inn Express in Berlin), common in Germany: they would have been helpful, especially on the small tables.||At the Reception, there were plenty of newspapers for sale,...

If you look at my other reviews you know I am not a complainer. It breaks my heart to write this bad review, especially since several members of staff at the hotel were so nice. However, the lady who we think is the “owner” or “manager” was so rude upon our arrival and subsequent interactions that I can’t help but comment on our overall experience. If it were a cheap B&B I would put up with it, but you simply don’t expect this kind of service from a “four” star hotel. To begin with our service dog was welcome for a night’s stay but couldn’t come along to breakfast, so come the next morning we decided to have breakfast somewhere else. When we came back requesting a refund on breakfast the owner/manager said that our dog was now allowed at breakfast at a table in the corner far removed from everyone. By then our experience was so jaded we thought it impossible breakfast could be at all worth the cost and simply asked for a refund on account of the dog (18 euros) but she bluntly refused. Furthermore, the staircase leading up to our room smelled so bad of a chemical detergent that even my dog kept sneezing - I am not kidding! The card machine to open the door to the second floor where our room was located wasn’t working properly. I literally spent three to five minutes trying to get my card working - one time it failed completely so my husband went in the floor below and drove up in the elevator to open the door for us. The room smelled horrible upon our arrival so we left the windows open the whole night. The smell was gone the following morning. The under side of the toilet lid was a dingy blue and the toilet was dirty as well - please see photos attached. The towels in the bathroom were ragged. The bed sheets and linens felt synthetic. The entrance way of the hotel was clinically dreary. We had paid for five nights and left after the second night because we couldn’t bare it any longer. The young female member of staff felt so bad that she said “but at least take two coffees for the road” and brought them out to us. That was greatly...