Campusrestaurant Schöffers — Restaurant in Hesse

At this campus restaurant, a student customer was insulted by the manager, but the restaurant refused to apologize, and the Studierendenwerk, who owns this restaurant tried to find excuses for their employees and also not to solve this problem. It has been over two months since the public insult, and the Betriebskoordinatorin has been continuing to tell untrue stories about the customer, and the Studierendenwerk is not taking this matter seriously enough. Now, this customer is still living in distress, while nothing happened to the manager, no sign or attempt from the Studierendenwerk to protect the student customer’s right. Why should a customer who pays money to this restaurant be insulted? In no circumstances should this be allowed. Not to mention this is a campus restaurant that is located at the Hochschule!!!！ You have not sincerely and kindly solved the problem, have been avoiding it. And there has been no formal apology so far. Please show your respect to your customers!!!Is this your...

Many other friends and I at the university feel that we are treated unequally by this restaurant’s staff! An employee repeated my words in a mocking way, I guess she thought my accent was funny. So what?! I don’t know if this other woman was a manager at the restaurant, but this tall, thin German woman was so rude! We complained and she made fun of our complaints. She cannot take customers’ feedback seriously. What a joke! This is university, people who speak with an accent can still be very intelligent and in any case, this should not prevent us from ordering food. The employees and managers here require some serious training on how to treat people in a fair and friendly way. There should be consequences for employees who cannot work professionally, who enjoy making fun of customers, and who talk bad things about...

Ridiculous price, for example an ice cream for 2.90€?? It’s not even homemade. 2. Some male staff work in the front always smell like cigarettes. This is a restaurant not a nightclub, and I believe HDA building is a non-smoking zone. 3. A woman in grey uniform with blond hair is always rude to customers and treats customers like we are not her equals. She yells at customers and make them feel bad about random things that don’t even make any sense. Whenever someone accidentally breaks a glass or a plate, she starts to act like we break the whole restaurant. What’s wrong with her? It does not seem that she is suitable for working at restaurants since here things got broken all the time. 4. People will be asked to leave if they just want to sit there. Please remember this is Studierendenhaus. Where else are students...