Pizzeria Europa München

I cannot say anything about their food, as after a 45 minute wait at the entrance, we didn't get the table that was supposed to have been reserved for us.

I could have lived with that. Errors happen when you are doing things the old way - jotting down illegible reservations in calender. Tradition, I suppose.

What I did not like was the way the staff ignored us. They provided excuses: the new guy had messed up the reservations of course - blaming the other guy is so Trump. But it doesn't help you keep your customers happy. Then they just kept us waiting, offering alcoholic beverages even though they saw we had a teenager with us, and ensuring us that for sure in 10 minutes a table will be available.

In the end a free table was assigned to another group - at that point we were happy not having to eat there and enjoyed a takeaway Pizza from another nearby place.

Again: errors happen. Just be frank about it, and save your customers the unnecessary wait and trouble. And maybe upgrade your reservation system - it's the 21st century!