I cannot say anything about their food, as after a 45 minute wait at the entrance, we didn't get the table that was supposed to have been reserved for us.
I could have lived with that. Errors happen when you are doing things the old way - jotting down illegible reservations in calender. Tradition, I suppose.
What I did not like was the way the staff ignored us. They provided excuses: the new guy had messed up the reservations of course - blaming the other guy is so Trump. But it doesn't help you keep your customers happy. Then they just kept us waiting, offering alcoholic beverages even though they saw we had a teenager with us, and ensuring us that for sure in 10 minutes a table will be available.
In the end a free table was assigned to another group - at that point we were happy not having to eat there and enjoyed a takeaway Pizza from another nearby place.
Again: errors happen. Just be frank about it, and save your customers the unnecessary wait and trouble. And maybe upgrade your reservation system - it's the...
Read moreWe recently went to Pizzeria Europa, and while the food was tasty, the wait time was way too long. We had to wait forever for our pizza (over 1 hour and in meantime I saw a dozen people leave with pizza "to go"), which really put a damper on the night. The staff was nice enough to give us free drinks, but that does not make up for the super long wait. When the pizza finally arrived, it was really good, but the long wait just made the whole experience less enjoyable. Good food is great, but quick service is just as important. I hope the management addresses the issue of...
Read moreGleich zweimal waren wir gestern Abend hier beim Essen. Es bediente uns "Angelo", der seinem Namen so gar nicht gerecht wurde. Die freundliche Bitte, nach Aushändigung der Speisekarte den Tisch noch abzuwischen, wurde mit der schmallippigen Antwort quittiert, man sei es ja selbst gewesen, der sich eben jenen Tisch ausgesucht hätte. Es gibt im Europa also saubere und nicht saubere Tische und: besonderen Humor! Gut zu wissen – hatten wir wohl einfach Pech gehabt, bei der Tischwahl. Für die 0,4 l Johannisbeer-Schorle werden 5,50 € aufgerufen. Flüssiges Gold! Das Grünzeug vorweg schlägt mit schlappen 8,50 € zu Buche. Die hierfür gereichte Olivenölflasche war leer. Nach Reklamation gab's eine andere. Viel war auch da nicht drin - ca. 2 cl. Salat als Verzichtsvariante also. Nun gut. Man bescheidet sich. "Weniger ist mehr", wie der gute Mies v. d. Rohe sagt. Aber beim Service? Muss nicht sein. Selbiger des Herrn Angelo entsprach eher dem eines Diavolo. Vermutlich hatten wir halt einfach den falschen Platz gewählt. Wie gesagt, wir waren gleich zweimal da – das erste und das letzte...
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