Restaurant Indian Village — Restaurant in Munich

We love the food from Indian Village and frequently order however I would like to write a review on the rudeness of the service staff. It has happened multiple times now, but let me elaborate from this evening.

On 6/10/2024 we ordered Palak Paneer and Chicken Kadai over call for take away. We clearly remember what we ordered because we are vegetarians and we specifically ordered a chicken dish for one of our friends. The order was confirmed by the restaurant personal. Upon reaching the restaurant and telling the order number(#200) and also the content of the order(Palak Paneer & Chicken Kadai) we received the order. After coming back home when we opened the box, we found Paneer instead of Chicken. I immediately called the restaurant to check with them. The first thing I was asked is if I was sure what order I had placed! And then I was asked if I had already started with the dish. Of course we hadn't started! The restaurant asked us multiple times to confirm if we had started eating or not in order to exchange. Finally the restaurant agreed to replace the dish with the actual order.

Meanwhile, I asked them to start preparing the Chicken kadai and I would come to their resturant in 5 minutes to give back Paneer Kadai which they wrongly prepared. This was soley to save time since I dont have to wait another 15 mins for the order. But instead, the person on the other side said he wants to verify if we had actually ate the dish or not and then he will determine if he will provide the replacement. This is ridiculous since we would not eat the dish and they ask for the replacement. Secondly it does not matter since they messed up the order. They should replace it with actual order anyway. The point being mistakes happen, in this case probably he wrote wrongly as Paneer kadai instead of Chicken kadai. However, there's a way of dealing with your customers who especially are regulars to your restaurant. This person from the restaurant was rude. Upon requesting firmly on the call, he said he will start preparing the actual dish. Not surprisingly though, while I was at the restaurant to collect the order, he requested to end the topic and not to go any further. This is definitely to avoid a bad review on internet platforms! But in the interest of the public and other customers I had to write this! We also payed the the difference amount while collecting the order (Attached is the bill for reference).

Not just good food but the way customers are treated is equally important! Lastly, I want to mention to the owner, food at this place is really the best in Munich, but I hope your staff also behaves as amazing as...

We were here during the week in the afternoon. We were 4 adults and 2 small kids. The staff was very nice at first, that is until we said that we have 2 coupons. Then, things have changed. At first, they said we can't use the coupons without reservations. We showed the booklet and pointed out that there was no reservation needed, and would have gladly made one before if so stated. After a quick talk with the owner, the waiter told us that they make us a favour and let us use both coupons. He pointed one more time that this is not normaly possible without a reservation because they have a lot of people and so on.. There were no more than 3-4 tables occupied at that time in the restaurant, and until we left there were at most one quarter of the tables filled. We were brought some other menus "special ones". The food was not bad, altough it took a little bit to be brought to the table. What was again unpleasant:the rice portion was quite more for 2 persons than for 4 (this happened just at our table, as we looked at others they received normal portions). The extra rice portion we ordered was billed.. In the end we wanted to pay with card, the waiter told us that is possible and I had to go to the bar. There the waiter had a conversation with the manager with ended with a furious "you can pay only with cash!". So, overall, a quite bad experience. The food was good, but the services were dissapointing. I don't understand why they use these coupons if they treat the customers in such a way. I've been in other places with coupons from this booklet and had no problem whatsoever. It's a pitty, in this way they lose customers instead of...

I came here quite a few times with my friends, because we have a vegan friend who is Indian and the food here is absolutely delicious. But the first time I was walking by with my girlfriend and wanted to make her try Mango Lassi, and I asked if we could pay with a card, the gentleman said that only drinks are not possible to pay with a card. I asked how much we should spend, he said 10€. And the discussion should have ended there and I should just be able to sit and pick from the menu to make up to 10€. I just asked as a possibility maybe 2 Mango Lassi and for reference thats 2x4,60€ so 9,20€ and he said that also doesn't work, so I ordered an alcoholic beverage for my girlfriend and a Mango Lassi and the whole time the waiters attitude was not nice, it felt like we are more of a burden than customers... And remind you this was 13:40 so 20 minutes before they close for their mid day break, they open later at night again for dinner. So basically no-one will be able to sit order food and eat before you close, so we are giving you free money, I understand you have some guidelines because you have to pay commission for card payments but not being lax about that and making us feel so pressured is not ok. Just say we have a minimum of 10€ for card payments and show us to our seats, if I am still interested in spending that much money. Why are we still discussing??? But the food is delicious regardless and I know they will file for defamation if I rate them lower than 4 so, don't want to deal with google support so there...