Chicano — Restaurant in Trier

As an American who loves Mexican food and Tex-Mex, I was very excited to try this. The quesadillas were very delicious. They tasted exactly like Taco Bell and I mean that as a compliment. I love the Bell! But an extra 3€ for “all the salsas…” 🤣 I expected little bowls of salsas to come but it was about 1 small teaspoon of each sauce served on the tips of the quesadilla slices. The Gringo Burrito was really good but about 50% rice. It was also way overpriced considering the very small amount of meat. 12,20 for a mostly-rice burrito with zero sides leaves me speechless. We ordered the Carne Asada Fries as well which, again, were good, but for the small amount of toppings, it, too, was overpriced. The small salad was the only thing with a reasonable price. It was lovingly made with apples, mangoes, strawberries, and more! A perfect salad which was actually quite large for a side salad and only 6€. Reasonable when you consider all the toppings. This is really good fast food, but just too expensive. I wanted to order another drink and a couple tacos to try but we went a very long time without seeing another waiter so I gave up. When he finally came, we found out they only take cash (good that I hadn’t ordered more!). We went through our wallets and pockets and finally scrounged up enough to pay, but they should really put up a sign in the outdoor area or inform customers before ordering. Who has cash anymore since corona? Just tell your customers upon arrival so you don’t have any problems. Also, please understand that my 3-star review is only in regard to the price. The food was quite good, but they can’t survive with those prices. They should at least include beans or rice as a side like Mexican restaurants in the States do. Or maybe even serve the burrito on a bed of lettuce with sour cream. Anything to make the customer feel like they’re not being gouged. Beans and rice or shredded iceberg with a dollop of sour cream is dirt cheap. It wouldn’t hurt their bottom dollar much to offer actual plates of food rather than one item. They might even get by with raising the prices by 1€ each if they added just a bit more...

While the food is amazing, the service and the overall organization is terrible. We've been here several times, and always had a good experience, but this last visit was enough to put us off ever coming back again.

We made a reservation two months in advance. We were a party of four, arrived 15 minutes early, and ordered immediately upon being seated at 5:15pm. Thirty minutes into our 2 hour reservation, we asked for a few more tacos and were told the kitchen was too busy and would not allow us to order any more food. (Despite the fact several tables, both inside and outside, were empty) The waitress then preceded to completely ignore us, and our empty glasses, until we gave up and left roughly an hour into our reservation.

Before paying, we told the waitress that they really should inform their customers when they order that they will not be allowed to order anything else. She very rudely shoved the menu at us and said, "We put it on the menu." However, what she showed us said, and I quote, "Food comes all at one time." That merely implies that appetizers will come at the same time as the main meal, NOT that you will only be allowed to order one time. When we said, "that's not what that means," the bartender, who is also the chef's girlfriend, jumped in and said it is their policy that customers may only order once. When we pushed back by saying we have always been able to order a taco or two extra, she said, "Well, it depends on how busy the kitchen is." While I understand that, it is NOT clear to the customer and the language on the menu is absolutely not clear. If they want to be trendy and have all of their menus written entirely in English, they need to make sure their translations are clear and understandable. The fact that both the waitress and bartender/girflriend were so rude and dismissive of our complaint was enough to put us off ever going there again. The food might be amazing, but the horrendous service and abysmal customer service are not worth tolerating. I'd prefer a sub-par meal at a restaurant with good customer service to what I experienced here - quality of the...

Do not go! Service is HORRIBLE! You are required to make a reservation which gives you 2 hours table time. Which we made 2 monrhs in advance. However after half an hour in with starter plates ordered we were told we could no longer order anything more even though the place was more than half empty and we had not ordered much to start. No food. No drinks. The service ended after that one order. The waitress simply ignored our empty glasses and attemps to call her over. When she finally came over, an hour into our 2 hour reservation, asking us to pay. We asked why we were not being allowed to continue ordering anything as we still had an hour on our reservation. Not even drinks. She and the bartender immediately became extremely rude stating they were simply too busy with to go orders and the reservations that would come later. We expressed that it should be put in writing somewhere so that customers would know you can only order once and that to go orders and future reservations take presidence over those who are present at their reservation time. The waitress and bartender were unconcerned that our experience was so bad that we would not be coming back. Since we were still hungry we went to Quesadillas which was great!! Chucanos staff could take note on professionalism and...