I love to eat at KFC even back home in the Philippines, because of their tasty gravy. So whenever I saw KFC here in Germany, I always stop and make sure to eat spicy chicken (since so far they are the only fast food that serve that) and their tasty gravy. I also make sure to take out atleast 5 extra gravy at home and a bucket of spicy chicken so I can eat it next day.

While on the way back home to Friedrichshafen we saw this KFC in Sinsheim so we stop over and dine in, I ordred the normal bucket of spicy chicken and 5 gravy and I over heard that the one says that they dont have enough gravy so what they did I think is they just make it even the gravy for 5 cups even it is not enough you can see on the picture. So we say something that seems the gravy is not enough, then the cashier said it is how they fill it. We did not argue since we didnt see the other cups he filled in.

So when we sat down, I checked all the gravy and crazy for the price we paid for this it is not worth of it. So I went back to them and show it and complained he called his supervisor or manager and he even said it is correct. I didnt argue but instead sent my complaint online.

Like I said, I love eating in KFC so I know for sure how much gravy they are serving given the fact I pay for extra gravy. This store here in Sinsheim is folling their customers, thinking maybe that customer doesnt have any idea. Sadly even the manager is covering the mistake of their crew, you can simply say to me that you dont have enough gravy I would understand it. Why you need to lie just to make profit by lying to ur customers. It wouldnt make u rich nor the owner of the KFC by doing that.

The crew had a mistake, i accept that but the manager covering up the mistake of his crew, that is unacceptable. How can your crews follow u if they know u urself is ok for lying to ur customers. So...

I recently visited KFC and ordered an 11 wings box to take away, but I was extremely disappointed with my experience. Upon opening the box, I found that the chicken was cold and excessively oily. I specifically asked the worker for fresh and crispy wings, but he dismissed my request, insisting that the wings were fine as they were. It was clear they had been sitting for at least 3-4 hours, and I felt like I was being forced to accept subpar food.

I believe it's essential for staff to understand the importance of serving fresh, quality food. Instead of meeting customer expectations, it felt like they were prioritizing selling old stock. This experience has left me frustrated, and I hope KFC will take the time to address these quality control issues with their team. I...

At this KFC, you get your typical fare served hot and ready to eat. I'm a big fan of their special combos, but I really wish they'd focus more on the basics. It feels like the multitude of sandwich and chicken strip options takes away from the essence of Colonel Sanders' original recipe. Also, the chicken pieces are noticeably smaller than what you'd get in the U.S., which makes the value seem a bit off. The parking situation is a bit tricky coming in an out of their lot so please...