Serrano - Nýbýlavegur — Restaurant in Kopavogur

Got the rudest service you could get. He took extremely long time and did not understand what I was asking for. He then messed up my order and had to start over. When I asked for someone who understood me to serve me a second time, He refused to do it. Then I call to get a refund and he mansplaind to me what communication is and I should expect this and I should manage my time better.

I DO NOT recommend going to Serrano at all. Especially if you...

Though I ordered the same thing as the person before me and the person after me, they were all permitted to select their own ingredients. I wasn't given any choice and all of the ingredients were chosen for me... many of which I would not have chosen. When I asked why I wasn't given the same options as the people before and after me, he said "I just work here." Great job! There's a reason they have a bad rating! Try...

It was 2024/11/15 Male person ignored me when i came to pick up wolt order and later complain to me what i didn say hi to him and wolt number,he drope.the bags and left the place so rude,never ever coming back...