Domino's Pizza — Restaurant in Agra

Extremely Disappointed – Worst Experience with Domino’s Staff

I had the worst possible experience with Domino’s recently, thanks to the rude and unprofessional behaviour of Mr. Sagar and the least-bothered so-called manager, Mrs. Monika.

I had ordered 3 pizzas (2 veg and 1 non-veg cheese burst) via the Domino’s app and paid online. After 15 minutes, I got a call from Monika saying they can’t prepare the non-veg pizza due to out-of-stock ingredients. First of all, why did the app even accept the order if the ingredients weren't available?

Despite their fault, I still tried to cooperate and asked for alternatives. Monika suggested cancelling and reordering something else, but only a normal pizza, not cheese burst, which I had already paid for. I told her to at least process the veg pizzas and provide any available non-veg pizza — we'd sort the price difference later. She said she’d call me back.

Instead, Mr. Sagar called after 10 minutes and spoke in the most unprofessional and arrogant tone possible. No apology, no courtesy — he straight up said, “We can’t deliver, we don’t have a rider,” and blamed the rain. When I pointed out that their app still showed delivery available, he rudely snapped and hung up on me mid-conversation.

Shocking behaviour. This kind of rude and careless attitude is completely unacceptable, especially from staff dealing with customers. People like Sagar and Monika are the reason brands lose loyal customers.

Domino’s India, please take this seriously — such staff should be laid off immediately. I do not recommend anyone to order from or visit...

Had a great experience at the Domino's Pizza outlet in Taj Eatery, Agra. The place was clean, well-organized, and had a pleasant atmosphere. The staff was courteous, quick, and very helpful with suggestions. The pizza was hot, fresh, and delicious, perfectly baked with generous toppings and just the right amount of cheese. Whether you're a local or visiting nearby tourist spots like the Taj Mahal, this outlet is a great stop for a quick and tasty meal. Highly...

Very cheap and cheap behaviour .there is no one to listen ur order even if no one single customer inside and they alll busy in gossups all and i wait from 1hour i really angry...very cheap nd discusting people...if owner of this branch want to meet i also met up him........what a nonsense here.....want to say more and more thinga can't say...here bcz of public plaxr....owner should have taken action against them as soon as possibl....these people are...