Pizza Hut | GNP Galaxy Ambarnath, Mumbai — Restaurant in Ambernath

On Saturday i had ordered 2 pizza's from this outlet. The app accepted the order, the payment of 403 rs was been done at 3.30 pm. After 1 hour got a call from store that their oven is not working so they will give my order after 6.30. So i told to refund the money, they told it would take 7 to 8 days to refund back. Again at 6.45 got a call from Mr. Ashish Lokhande that they will deliver the order now, so i told i will collect it from the store. When i reached store Miss Kajol Gupta told they wont prepare the order as they have already canceled. (Then why did i got the call??) So i again ordered 2 pizza (shouldn't have ordered) for 470rs. Outlet staff dont know hospitality at all. Waited for 20 minutes in that, restaurant was full of flies from outside. So they shutdown all the lights. AC was not cooling tables were not cleaned. Condiments and cutlerys were not available and all in this no body cares whats happening in the restaurant. No manager available on floor. Seriously very bad experience wont vist this outlet again. And still i haven't received...

Worst Pizza hut outlet I have experienced so far. If I could give this place zero stars, I would. The pizza itself was average at best, but the customer service was an absolute nightmare. The employee "Annu" and her colleagues were shockingly rude, dismissive, and completely unprofessional. I was met with eye-rolls, snarky comments, and the feeling that I was inconveniencing them just by placing an order. When I asked a simple question about my order, the staff member snapped at me like I was wasting their time.

To make matters worse, they rudely asked my friend to eat pizza crust saying this is Pizza hut rule, but when I asked them to show they couldn't. The lack of respect and customer care here is appalling. Honestly, I’ve never experienced service this bad anywhere, let alone at a place that relies on repeat customers.

Save yourself the frustration—there are plenty of other pizza places where your business will actually be valued and where staff understand the meaning of...

Worst service , it took more than 60 mins for a single pizza order, which to have to another person twice and they were too confused about the prefer and whom to provide the order. The 7UP was taste less like normal soda. There were too many flies 🪰 and mosquitoes 🦟 in the ambience even it was afternoon time. The pizza ordered was not having the toppings as per the order hardly they gave 2-4 pieces of paneer and capsicum, onion was missing. When asked where is my order after 45 mins of placing the order they said it will take time and they gave my order to someone else. I also order a brownie which was not given to me even after asking multiple times. I have to wait for another 30 mins for brownie and it was so Cold and they didn’t ever bother when I said why’s it so cold inspite of asking hot brownie. Staff not communicating properly, I can say poor customer service. Over all I wanted to rate less than 1 star In the pic attached you can see a mosquito...