Just Bake Rajarajeshwari Nagar — Restaurant in Bengaluru

Had a horrible experience with the Rajarajeshwari branch. Even after multiple calls and sending sms with the link to the location on maps (the address which is not very difficult as there are multiple landmarks in the area), the delivery guy decided to go back to the store after being about 100 feet from the delivery location. When on call when i am telling him to take a right he tells the auto driver to take u-turn. I tried both English and Kannada so they could understand. I even sent an sms on the number with the link to the location.

After giving the directions the person did not even call back to ask where to come. When we called back we realised the number is of the auto driver and he says the Just Bake delivery person is not with him. At this time we have no way to even contact the delivery person to check where he is.

So when we call the store, we get to know that he has returned to store and told the manager that we did not give him the location and he roamed and waited for 45 mins. (By the way the store is less than 2 kms from the delivery location, though i agree the rains could have added to some traffic).

Anyway, the store manager straight up says that they will not deliver to us and asked us to come and collect the cake. When we say that if we could come and pick it up why would we ask for delivery in the first place. And after explaning the sheer inability (lack of interest) of her staff to understand simple directions she had no words to say but just be stubborn enough to go ahead and cancel the order. The tone and words of the manager was such that as if they were doing us a favor.

Anyway as a business when they refused provide the service they had agreed to provide in the first place, I had (or have now) no intention of doing any business with them again. Which I believe they dont really care about any which ways.

After the cancellation of the order i received a call from the customer service (of the just bake corporate office i believe and not the franchise). I explained to the executive about the incident and said it was not me who cancelled but the store themselves. The sevice executive asked if I would still want the cake if it will be delivered. As i had not arranged for anything else yet, i said if they can deliver then i have no issues as thats all i wanted in the 1st place. The executive said he would check with the store and get back. When i spoke to him again he mentioned the manager had apparently not agreed to deliver citing reasons of rain though she had other deliveries that were being fulfilled. Sadly, the customer executive apologised on behalf of the store manager (franchise).

A day of birthday celebration for my dad ruined by incomptent staff and store mangers and bad...

I had ordered for a 2kgs of Pineapple flavoured cake but when I went to the store for take away they have messed up by making 2 separate cakes of 1KG each . This is so ridiculous and not acceptable because how can the store person or the manager meas up the order . And the two cakes were also not fresh even though I had Pre ordered after asking for confirmation. Even the owner is not responding for this issues since I tried calling the Owner and they claim to be busy and the store manager will contact but have not received any call back. This is not the first time I’m facing this issue. Kindly close down the store in R R Nagar if you are not able to satisfy the customer’s needs. Because we are not taking the cakes freely nor you are giving bg me freely ! We are paying for cakes that we buy at the store ! Respect...

Firstly I have entered into the place as previously my experience with differebt locations of just bake reliability made me go..

I orderd panner puff & some cup cakes which are just pathetic, stale & tasteless,

Above this worst hospitality or accountability lets not mention such responsible word but bare minimum response is absent,

And ambience what to say the leftovers of the tables are the way they left & person inchatge is just scrolling the phone listening to reels & which is quite disturbing wd loud noise even after telling him to stop or reduce volume he still continued regardless to my instructions he dismissed without even acknowleding it.

Lastly why we go is to eat..when the main ingredient which is quality is missing extrenal factors takes the backseat..

Better avoid this place if we care...