KFC — Restaurant in Bengaluru

I've been a fried chicken lover for long and have been ordering from KFC ever since their stores opened in Bangalore. I must say that the other KFC that I've been to or got deliver from (EGL Campus, Koramanagala Sony World Signal etc) were all mostly good in food quality and the service was exceptional. But my experience with this Chandra layout outlet has been bad on several occasions: starting from delayed delivery, food quality issues, bad packaging etc but what's even worse is their service attitude: in one instance I had ordered 'fiery grill chicken' and the store decided to send the delivery in their paper package - while the chicken itself was inside the foil packing, the watery fluids from the chicken had come out of the foil and naturally the paper bottom got wet, the entire chicken still inside the foil fell down when the guy tried to give it to me, while the paper packing was still in my hand. I was already very hungry because of the delayed delivery and this on top of it. I called the store manager and all he had to say was 'Sorry' ! ... Even as was made aware of my bad experiences in past. They simply didn't learn from their mistakes. The situation had however improved greatly during my last 2 visits and...

Urgent Feedback: Poor Quality and Service - Request for Resolution

Dear KFC Team,

I hope this message finds you well. I am writing to express my deep dissatisfaction with a recent experience I had at your Chandralayout location on August 28, 2024.

I purchased a KFC chicken bucket meal for ₹399, expecting the usual high standards of quality and service. Unfortunately, the meal was far below expectations. The chicken was not only spoiled and unpleasant in taste, but it also had an off-putting smell. Furthermore, the order did not contain the 15 pieces of chicken as advertised, and the counter staff provided less chicken than promised.

This experience was particularly concerning as it led to significant digestive issues for me. This is the first time I've had such an experience with KFC, and it has left me quite unsettled.

Given the circumstances, I request a prompt resolution to this issue. I would appreciate a refund for the amount spent or an appropriate compensation to address the inconvenience and health issues caused by this meal.

Thank you for your attention to this matter. I look forward to your swift response and a satisfactory resolution. ID number of the order:...

This is the worst KFC branch in the whole world. I used to visit this place a couple of years back and stopped due to their sub standard service. I visited again against my better judgement and regretted again. They did not have straws, they didn't have cheese for burgers, they weren't able to make rolls after taking orders. They were giving wrong fountain drinks to customers.. When a customer refused they were taking it back and giving it to other customers after a while - an open juice with fizz lost.. While I was there, other customers were complained about stale chicken being served. Our burgers were soft soggy and chicken was so dry and soggy.. I have no animosity against the place, but the management I don't think cares about this place, I don't recommend this place..

I just saw the other new reviews and shocked to see 5stars.. upon looking further, these users have reviewed only this place ever which means this place is getting fake reviews. That shows unethical practices.. all the more reason never to...