KFC — Restaurant in Dadri

Food quality might be good but highly disappointed with the delivery and service. I ordered food using the KFC app and from this outlet. It took more than 2 hours to deliver the order to 5th Avenue which is not more than 2 KMs from the outlet. The delivery slot was 10:45 PM but the customer executive called me up and said it will be delivered at 11 PM. I said ok but it was not delivered even then. I tried calling KFC customer service and the number from which I received the call but no one picked it up and my order is still not picked up by any delivery rider. I can't understand when they don't have enough delivery partners then why do they accept orders. Highly disappointed!

Edit after 2 hours - didn't receive the order even after 2 hours, tried calling the number and the helpline number too for more than 10 times. The helpline number got shut down as it was already 11 PM, so I had no option other than visiting the outlet myself. Visited the store myself at 11:30 PM and checked with the manager that why my call wasn't being answered. He simply said, "the phone was on silent mode". Disgusted with all this and the behaviour of the staff, had to cancel the order in person. I loved KFC so much but never ordering in...

I visited kfc today blue sphire that was the wrost experience of my life ever. If i talk about the staff so that was very unactive and careless when i was reached at the floor then no body was on the counter to take order and listen the customer query. When i was call the floor manager then he listened me and says to me what's happen so this is not the way to talk the customer and i was ordered the unlimited saving offer then they delivered the half order first and say half will be delivered within 5-6 minutes but take 24 minutes to delivered till then we were tired to sit there so i would like to say plz improve the service when i was asked the rest order so most of the employees were busy in phone to scrolling the reels and they were laughing i feel very guilty for myself so plz take possible action like these type of staff including managers also bcoz there was no role of managers there that store servive without managers also so plz improved the service and learn some hospitality maners of your...

On 20/09/25 at 9:40 I orederd a meal from the kfc app and then I was waiting for the order and after waiting for an hour I called the restaraunt but they didn't even answered the call then I called the delivery agent & the customer care they also didn't even answered the call and this continued for 2 hours and at the end at 11:50 they say your order has been cancelled and they will refund it in 7 business days. I as a customer is very disappointed & frustated with qaulity of service and I would never suggest any customer to order from this branch of kfc and also I would like the owner to take action...