Nirula's Shankar Road — Restaurant in Delhi

I had ordered the Chicken Delight pizza along with a Pink Guava drink. However, upon receiving the delivery, I noticed that the drink was missing entirely. To add to the inconvenience, the delivery person was unaware of this discrepancy and had no clear explanation for the missing item.

I attempted to contact both the restaurant and Zomato customer support to resolve the issue, but I encountered further frustration. The restaurant was unresponsive and failed to answer my calls, which left me in the dark about whether they were aware of the problem on their end. Additionally, the lack of timely support from Zomato only exacerbated the situation.

After raising the issue with Zomato support, I was informed that I would receive a compensation for the missing drink and the poor quality of the food. However, the compensation provided was only a partial refund and did not even cover the cost of the missing item in full. Furthermore, the food quality itself was mediocre at best—certainly not what I had expected from a brand like Nirula's.

Overall, the entire experience has been deeply disappointing, from the incomplete order to the lack of support and the subpar food quality. I have been a loyal customer of Zomato for some time, but this particular incident has left me frustrated and...

Ice creams are meant for celebrations, happy times and children .Nirulas has always been a preferred choice for us to rejoice moments but it’s so unfortunate that Mr.Digamber ice cream server at this parlour is very egoistic arrogant and not courteous to their customers. He denies to serve. My 10 year gold medalist son went to eat an ice cream and server denied to put extra hot chocolate on top of scoop even though we were ready to pay for extra goodies. He said “ismein chocolate nahi dalta hai.” Who’s he to deny when customer is willing to pay extra for extra goodies.

Note: Please beware of Digamber’s arrogance before...

Only thing I would say is that it's difficult for a single person to manage a whole ice cream parlor during peak hours. I had to wait a lot for my turn since I had to taste a couple of flavours first. I am not saying that it's the person's fault, he was doing his best. But there should be one more person...