Subway Gaur Gravity — Restaurant in Ghaziabad

Horrible and shocking! I always felt Subway is one of the most consistent QSRs in terms of food quality and packaging. However today they delivered an absolutely horrible Chicken Teriyaki Wrap through Swiggy. Instead of being the regular soft wrap, it was hard, crunchy and absolutely brittle. The entire wrap crumbled into my hands and on my shirt while trying to open the paper covering. The fillings inside were almost dried out. I'm quite sure that some idiot at Subway over toasted or over grilled the wrap, which resulted in this inedible stuff. Instead of trashing it to the bin, they decided to send it to the customer. Very poor customer service and this is what happens when greedy franchises run the business with no quality control. You ended up screwing up my dinner! Please avoid this particular branch while ordering food online...

Their vegetarian display wasn't working, so I had to see the veg menu on the service representative's phone. Then, ordered three wraps and wanted mine to be dairy free. I asked them to put the same sauces on the first two and without asking they started putting the same dairy sauce on the third one (dairy free) as well. When I pointed that out, they started wiping the sauce off. That was enough to put me off and I cancelled the order for the third wrap. The representative in the first instance should have waited for me to tell them the choice of sauces, and then when they put the wrong one on it, should have remade it on her own. Won't be going...

A very small outlet with very limited seating. Just 2 tables with 2 chairs each. The food quality was good. Keeping up with the standards of Subway. Service was okay as well. The servers were well aware of what they were expected to do. Clean and neat place. Hygienic and well maintained. I deducted one star because of the wait time we had to experience because of the limited seating. The prices as slightly lesser than other subways in the...