Das Surti Khaman ( Das Khaman ) — Restaurant in Gujarat

Unacceptable Quality and Service at DAS Surti Khaman, science city food outlet– A Disservice to the Brand’s Reputation

I had the unfortunate experience of visiting DAS Surti Khaman, a well-known name in Gujarat, especially during the joyous occasion of Holi. However, what I encountered was nothing short of disappointing, and I feel compelled to share my experience to bring attention to this serious issue.

I visited this place with high hopes to purchase some of their iconic Gujarati snacks to celebrate the festival with family and guests. Unfortunately, I was met with a shocking display of negligence in both service and food quality.

First, I waited for 15 minutes in a long line, excited to enjoy fresh snacks. When it was my turn, I was handed a bag filled with what seemed like old, pre-packed food. The snacks were cold and tasted stale. When I politely asked the staff to pack fresh food from a new batch, the staff member gave me an unacceptable excuse: "The food arrives at 7 AM, and we serve whatever is available."

This is not only unprofessional but also concerning, especially considering the reputation this brand has in Gujarat. I insisted multiple times that I wouldn’t accept such behavior or food, and after a prolonged exchange, the staff begrudgingly agreed to pack my order. However, despite weighing the snacks and seemingly preparing fresh food, the items I received were still from the old batch that had been sitting there for hours.

To make matters worse, both I and my guest experienced food poisoning shortly after consuming the snacks, resulting in severe loose motions and stomach discomfort. This caused a huge embarrassment on a festive day and tarnished the entire experience for my guests. It’s sad to see that a renowned brand like DAS Surti Khaman, which has built its name on quality, has become a victim of poor management and carelessness.

This incident reflects poorly not only on the service provided but also on the brand’s identity and credibility. The food was clearly substandard, and the staff was unprofessional, offering no solutions or empathy. I understand that things can get busy during festivals, but this is no excuse for compromising food safety and customer satisfaction.

As a responsible consumer, I hope that the Food and Drug Department of Gujarat takes this matter seriously and looks into the quality control procedures of such franchises. If a brand of this stature can serve food that’s not fresh and causes harm to customers, it speaks volumes about the lack of oversight. The affluent community of Science City, Ahmedabad, deserves better.

I sincerely hope that DAS Surti Khaman reevaluates its food handling practices and works towards regaining the trust of the local community. No one should have to face health issues because of negligence at a food establishment.

@GujaratFoodDepartment, I urge you to look into the quality standards at DAS Surti Khaman, especially in areas like Science City, to ensure that other customers don't go through the same experience.

This is an issue that cannot be ignored. It’s not just about bad food, it’s about public health and consumer rights.

#DASSurtiKhaman #GujaratFoodSafety #FoodQualityMatters #UnprofessionalService...

The Person On the call tells that dont take order on phone they are not allowed to take calls and if you order on call and then also they dont start to prepare your order till you reach their counter and give them receipt and makes you wait for long time and they also dont have have any proper parking spaces you have to park car on road and wait for parcel to get ready which takes long time as they dont have enough staff to make your orders and manager is the only staff who packs your parcel and also takes your order and prepares bills and deleiver you the food which takes customers to wait for the long time and dont give proper answer and behaves very rudely with customers..Owner of this outlet is requested to please look into this matter very seriously as we are regular customers coming to your outlet from last 2 years and tell your staff to behave proper...

One is the lowest star I had to give, could have given minus one if I could. Absolutely pathetic waste to time on a supposedly busy Sunday- worst ever experience, no staff to make dishes, no staff to take money, no staff to pack, open utensils...