Domino's Pizza | Makarpura, Vadodara — Restaurant in Gujarat

Subject: Complaint Regarding Delivery Experience

Dear Domino’s Customer Support,

I am writing to express my disappointment regarding a recent delivery experience I had with your service.

On [24/04/2025], I placed an order through [Domino’s app] from your [Silver Arc, Opp. Kataria Showroom, Near jiji Mata Temple, Makarpura, Vadodara - 390014 Gujarat Sate Code:24]. Unfortunately, the delivery experience was far from satisfactory. The delivery boy was [He was being very bossy and talking in a very dirty manner.].

This behavior is not what I expect from a reputed brand like Domino’s, and it negatively affected my experience as a customer. I believe in giving feedback to help improve services, and I hope necessary action will be taken to ensure this does not happen again.

I would appreciate a response regarding this matter and any steps being taken to address it.

Thank you for...

⭐ 1 Star Review

I recently visited this Domino’s outlet and had a very disappointing experience. The staff was extremely rude and spoke to customers in a disrespectful manner. Their behavior showed no sense of professionalism or courtesy — something you absolutely do not expect from a reputed brand like Domino’s.

After facing this, I came here to post my review and was shocked to find so many similar complaints by other customers. What’s more disappointing is that Domino’s seems to be replying with the same standard copy-paste response every time, without actually taking any meaningful action or resolving the issues.

It’s clear that customer feedback is not being taken seriously, and this kind of careless attitude will only damage the brand’s trust further. I hope Domino’s wakes up and starts holding their staff accountable instead of brushing genuine concerns...

Extremely Poor Service - Disappointing Experience not buying pizza from here again

I am extremely disappointed with the service I received on July 26th. Despite a 30-minute delivery guarantee, my pizza order was not delivered on time. The delivery boy made excuses, and when I requested a cancellation, his manager, Mr. Lalit, was rude and unprofessional. He promised a refund in 48 hours but failed to deliver. Instead, I received a call from an employee posing as a manager, offering a discount on my next order. It wasn't until I threatened to report the incident to the police that I finally received my refund. The staff's behavior was inappropriate, and their gamesmanship was unacceptable. I hope the team takes my feedback seriously and works to improve their service, as their current approach is damaging to...