Gajanand Pauva House — Restaurant in Gujarat

It’s not ideal to criticize, but sometimes it becomes necessary. Gajanand Pauva House is a well-known brand trusted by many for its quality products. Unfortunately, my experiences at the Bopal outlet have been consistently disappointing, leading me to decide not to visit again. Here are the reasons:

Slow Service: My order of poha and tea took over 15 minutes to arrive.

Lack of Attention: The owner showed no concern for customers waiting and seated.

Hygiene Issues: The staff's clothing was dirty, and they were entering the kitchen without wearing slippers.

Unclean Premises: The store was in poor condition and not properly cleaned.

Declining Tea Quality: The tea was subpar, and the cups had an unpleasant smell.

Overly Spicy Food: Despite repeated feedback, the poha remains excessively spicy.

Uncooperative Staff: The staff seemed overconfident and lacked coordination.

It’s concerning how a reputed brand like Gajanand Pauva House can allow such issues to persist at a franchise outlet, prioritizing profit over customer satisfaction. This negligence is deeply...

I visited there 3 to 4 times. It takes around 30 minutes for tea and poha. Very rude and unprofessional staff Just look at the kitchen very dirty. Smelly cups, uncleaned trays and stinky smell in sit outs. I think owner needs to seriously look into his sinking business. On sunday at 11:00 AM they run out of poha even without a crowed. Such a mismanagement. Sit out area is very dirty with leftovers on the floor. My group have stopped...

Do not order from this branch atleast. They charge higher amount and send only half the quantity that too with box weight. Highly unethical and misleading practices. 70rupees for 200 gm and they send 140gm with box weight!! Amazing way of making a profit.

I have attached the photos of the proof. Stop writing updates which do not make sense. See the timing of order, complaint time with the proof. Don't...