Gwalia Sweets | Bopal — Restaurant in Gujarat

Yesterday night we purchased 3 boxes of laddu. In one of the boxes, they packed the wrong variety, completely different from what we asked for. By the time we noticed, the shop was already closed. Early morning, as soon as the shop opened, we immediately sent the box for replacement, but shockingly they refused to change it. Instead of accepting their mistake, they started giving excuses saying sweets cannot be exchanged.

If it is their mistake, why should the customer suffer? What kind of logic is this? I have also heard many similar complaints from my colleagues regarding their rude behavior, arrogance, and careless attitude towards customers. It feels like they think too highly of themselves and do not value customer satisfaction at all.

Such behavior is highly disappointing and unacceptable, especially from a reputed sweet shop. Customers expect honesty, courtesy, and responsibility—not excuses and rudeness. Attached the...

Today I bought a gulab jamun from Gwalia Sweets.

Address- behind Muralidhar Bopal char rasta.

Please find attached all pictures .

When I open the box for eating gulab Jamun inside box one insects 🐜 inside box and these insects pass thoroughly all jambun over box.

How can we eat this ?? I cannot understand the box is proper packing then how to this small insects are going inside and food waste.

Please avoid this Gwalia Sweets of bopal Because this incident arise with me 2nd time .

Please update your view Gwalia...

I brought 2 Kg of Kanpuri Laddu from Gwalia Sweets Bopal on 30 july 2022. Very next day the laddu got fungus. It shows the Quality of sweets available at Your Shop. And the same thing i observed during the purchase at the shop in Counter and Date was mentioned used by 03 Aug 2022 on the label of tray and fungus was there in the all Kanpuri laddu. Counter person told sir this is only for display. I missed to capture the images at that time. And they told we will provide fresh sweet from...