Pizza Hut | South Bopal, Ahmedabad — Restaurant in Gujarat

The most disappointing experience that I have ever faced. Today (Sunday September 23) I had placed an online order at 9pm that had a total of 5 items i had to wait more then 2 hours for my order to come, in these 2hours I had called your sorry excuse for a help line number 3... Yes THREE times. The 1st time I was told that I will receive my order in 10mins, that didn't happen, I call a second time after 20 mins of more waiting and I am told that the manager from the nearest branch (which is less then 15mins away from my door steps) will contact me, again that did not happen. The third time I called and they said they will take 2mins and contact me back guess what that did not happen instead, After 10 mins I get the call from the delivery man that 2 out of the 5 items i had ordered are damaged and since by this time I can't ask for replacement because the store is closed (it being AFTER 11) all I can do is pay for the remaining itmes. I get the remaining items...cold, rubbery and soggy, not exactly the optimal condition that people usually want their food to be in. And upon that the terms and conditions say that I still have to pay for my order because the 30 mins rule doesn't apply to my city Ahmedabad. I was actually excited to finally get pizza hut near my delivery radius, now I just hope your competitors do way...

Worst pizza ever. I ordered 4 pizzas and all of them poor quality and below average taste. Please stay away from this shop. Only about 25% of the pizza was covered with cheese. They are trying to save money on cheese and charging arm and leg for it. Never again!

Update 1: Jun-21-2021 3.30 PM I am impressed that someone is actually looking at these reviews and does respond! I have sent requested information. Update 2: Jun-29-2021 11 PM Just to let everyone know, nothing has happened! Update 3: Jul-13-2021 6 PM DO NOT COUNT ON THEIR CUSTOMER SERVICE. NOTHING HAPPENS! DON"T WASTE YOUR TIME SENDING ANY...

really pathetic experience. 2 times and 2 days i have ordered pizza, they have accepted the order and the time to deliver does not apper on screen. On calling in customer care they told that your order which reach but again after 10 minutes south bopal branch people calling and telling me that we do not have bikers and due to rain we wont be able to deliver your pizza. I wasted my half an hour in selecting and ordering pizza and after 45 min they called me after accepting the order that they want be able to deliver. i suggest never to order from pizza hut branch south bopal as they are not interested in...