Hocco Eatery Bhat , Airport-gandhinagar Highway — Restaurant in Gujarat

WRONG ORDER DELIVERED! WORST CUSTOMER SERVICE! ordered butter pav bhaaji on Swiggy from havmor 1994 hocco Eatery and waited for an hour got received fully wrong order. I guess it is tawa pulav. It was for my family and the order i received is for 1 person. How can hocco make this kind of silly mistake they change my entire order.

After that i contact to both restaurant but they not picking/swith off! Next day i contact again to hocco's manager i told my whole issue, manager told me that we're not responsible for that you ordered food from swiggy so thats not our lookout, please call swiggy for that or you should call at that time so we could do something now it's more than 24 hour so we can't do that now and told i tried many time called but not responding from you side. This wasn't the right answer from manager they should check order then give to deliver partner! Hocco should understand my concern then give proper resolution of that, my money got wasted and they are not give any refund or order replace. Never expect from hocco! worst restaurant every and opinion/issue doesn't matter the restaurant's manager so it's better not call to the restaurant, just waste you time and money.

I also contact to the swiggy & restaurant at that time swiggy told me that "we are only delivery partner we just deliver food from restaurants so restaurant made this mistake we are not responsible for that!

never order from this worst restaurant! My reviews/rating doesn't matter to them but still...

Dear Hocco Eatery Management,

I am writing to express my sincere appreciation for the exceptional customer service I recently experienced at your Bhat, SP Ring Road, Ahmedabad branch.

During my visit, after enjoying a meal at your establishment, I accidentally transferred a payment intended for a colleague to Hocco Eatery's account. Understandably, I was quite distressed by this mistake. However, Mr. Gyaneshwar Chauhan, the branch manager, handled the situation with remarkable professionalism and empathy.

Mr. Chauhan's calm demeanor and reassuring words immediately put me at ease. He assured me that the issue would be resolved and that I would receive my money back promptly. His support and politeness exemplify the high standards of customer service that Hocco Eatery is known for.

I am truly grateful for Mr. Chauhan's assistance and would like to commend him for his exceptional service. His actions not only resolved my issue but also reinforced my positive impression of Hocco Eatery.

Thank you once again, Mr. Gyaneshwar Chauhan, for your outstanding support. It is experiences like these that ensure I will continue to be a loyal customer of Hocco...

"I had a disappointing experience at Hockey Eatery. I ordered a side of french fries, but when they arrived they were cold and tasted stale. On top of that, I waited almost 35 minutes for my food to arrive. Needless to say, I was very disappointed with the quality of the food and the long wait time.

Overall, I felt frustrated and let down by the experience. I was looking forward to a quick and tasty snack, but unfortunately, that was not what I received. I hope that the restaurant can take steps to improve the quality of their food and reduce wait times for their customers.

If you're thinking of visiting Hockey Eatery, I would recommend proceeding with caution. While the restaurant has potential, my experience left a lot to be desired."

Remember to be honest and specific in your review, while also being respectful and constructive. By providing feedback in this way, you can help the restaurant to learn from their mistakes and improve their service for...