Iscon Gathiya - Makarba — Restaurant in Gujarat

Updated review* worst service ever. I went 4-5 time on counter for full order but they didn't gave attention.

I written below review before 7 month ago

Indulging in a variety of Gujarati snacks is always a delightful experience, and this selection offers a wonderful array of flavors and textures.Starting with the traditional Gathiya, its crispiness and savory taste make it an instant favorite, especially when paired with a hot cup of tea. The Fafda follows suit, offering thin, crunchy strips that pack a punch of flavor with every bite.Moving on to the Bhajiya, the assortment of deep-fried fritters provides a satisfying crunch and a burst of flavors from the various vegetables used. It's a great option for those craving something hearty and indulgent.For those seeking a lighter option, the Khaman steals the show with its soft, fluffy texture and tangy flavor profile. It's a perfect balance of sweetness and sourness, making it an ideal snack or breakfast choice.Lastly, the Thepla adds a touch of home-cooked comfort with its spiced flatbreads. Whether enjoyed on its own or paired with chutney, it offers a fulfilling and satisfying snack option.Overall, this collection of Gujarati snacks caters to a variety of tastes and preferences, making it perfect for gatherings, tea-time, or simply when craving a...

In correct product weight at Makarba Branch.

This is not the first time — I have faced similar issues 3–4 times at different outlets.

Recently, I purchased 121 grams of fafda. After a long wait, when I went inside the shop where the packing was being done, I noticed that the total packed weight was 124 grams, which included around 10 grams of paper. This is unfair to customers, because those extra 10 grams cost almost ₹6.

When I raised this issue with the packer, I was told that the weight includes the packaging, which was even more surprising to me.

I have also observed on some occasions that the customer view of the weighing scale is turned off, or some items are placed on it in such a way that the weight is not visible to customers, which is wrong.

Moreover, during my complaint, some staff members were smiling internally, which felt unprofessional and disappointing.

I hope this matter will be taken seriously and necessary improvements will be made so that customers are...

Service: Unfortunately, it seems they don’t prioritize customers who are buying in smaller quantities. I had to wait for 15 minutes just to get 250g each of Ganthiya and Jalebi, despite there being no other customers ahead of me. Quite disappointing, isn’t it?

Food: The ₹700/kg Ganthiya tasted no different from the regular ₹150/kg variety available elsewhere. I honestly don’t understand the hype—maybe it’s the chutney that makes the difference, which, to be fair, was quite tasty. As for the Jalebi, it was the usual ghee jalebi—nothing exceptional or unique in taste.

Overall: In my opinion, it’s average food at premium prices. The ambience and brand name seem to be what you’re mostly paying for, rather than the actual quality or uniqueness...