Mr. Puff sama — Restaurant in Gujarat

The reason why I need to come down to write this review is because of two incidents that shocked me due to stale pastries and cake. Just in a gap of two days I got stale Red Velvet Cake. Initially was given stale pastry 2 days back which tasted sour upon which had to visit the store just to get a replacement instead to taking care of such instantes. Cake was deliberately stinking with red color water cyrup inside it. Also found the ball pen nib in the bottom of cake which raised more health and life concerns. Visited the store again just to make sure that this things don't get repeatedly again and again and with other customers as well. I was given a refund and made sure that this wouldn't be repeated again. I honestly wasn't there for a refund but was there because of health concerns and wanted to know where exactly was the lack of ownership. Humans do make mistakes but if that's now and then repeatedly that's definitely not a mistake. I've also gone through other reviews on this store just after this incidents and found it's nothing new to my surprise. Other customers as well came across such experience. Birthday and some special occasions gets ruin because of these mistakes. No money can turn worst experience into good memories.

I awaited the update on this instance but it's 3rd day with no news on it. Let's hope no one else goes through this...

I had a truly disappointing experience with Mr. Puff’s Sama branch. I had ordered a cake for a special occasion, but the entire delivery process was a mess.

First, the cake arrived late, even though I had confirmed the delivery time twice with the store. There was no communication or update from their side, and I had to keep calling to find out where it was.

When I called to complain, the staff was unhelpful and dismissive, offering no apology or solution. For a brand that claims quality and customer satisfaction, this was completely unacceptable.

I would not recommend ordering a cake from this branch unless you’re okay with ruined surprises and...

They literally gave me stale pastries and when I went to complain they didn't give my money back nor compensated me for the same. Guys please avoid mr...