New Alka Restaurant — Restaurant in Gujarat

I visited New Alka Restaurant yesterday and had an extremely disappointing experience. Firstly, they told us there was a wait time, which seemed like a tactic to create a false sense of hype, as there was no real wait when we entered after half an hour.

Once inside, we faced further issues. No one provided us with a menu or took our order until I got up myself to retrieve one. After waiting 15 minutes, a staff member finally took our order, but it took another 45 minutes for the food to arrive.

The staff were unhelpful and uninterested in ensuring customer satisfaction. Other customers were also visibly frustrated and voicing their complaints, but the staff ignored them. I had to stand up to get my own salad because the staff showed no intention of serving it.

I tried to speak with the owner about these issues, but he was just as disinterested as his staff. When the food finally arrived, it was cold and incomplete. I ordered four butter rotis but only received three, and my cold drinks order was forgotten. Each time I needed something, I had to get up and fetch it myself.

Overall, this was one of the worst dining experiences I’ve had. The owner and staff need to seriously improve their service and attitude, or they risk losing customers and possibly having...

I had a terrible experience at this restaurant. The food was absolutely pathetic, with no freshness or proper taste. The sambhar seemed 3–4 days old—sour and completely unappetizing. It felt like a total waste of money from start to finish. I’m giving it one star only because there’s no option to give less. As someone who enjoys good South Indian food, this was a huge disappointment—nothing had the authentic flavor or quality you’d expect. I also complained to the owner, but there was no proper response or attempt to...

Disappointing experience! AVOID THIS PLACE! Waited for 1.5 hours and was still served only half a meal, but charged full price! Poor service quality, excessive waiting time, and overcharging - a triple threat of disappointment. Until they improve their standards, I'd strongly advise against dining here. Stop taking orders and focus on getting it right! Hopefully, they'll take customer feedback seriously and make necessary changes to prevent others from experiencing the same...