The Belgian Waffle Co. — Restaurant in Gujarat

The staff is extremely rude with the customers. Despite reaching 30-35 mins before the official closing time, staff denied services and started producing baseless excuses to not provide dine-in service such as "system is closed", "batter is finished", "cctv camera will capture that we have taken order post official timings", etc.

Contradictory to what they were speaking, for next 15 mins they accepted Zomato and Swiggy orders and surprisingly the batter was available and system was up again.

Post observing this, me and my friend confronted them with questions about why they denied dine-in service to us but still operating on orders from Swiggy and zomato. So one of the staff members suddenly started abusing and shouted, "dine-in me table vagera saaf karna padega bhaiya, Abhi hum serve nahi karenge - jo hota ho karlo".

We don't expect such unprofessional behaviour and abusive slurs. This should be deeply looked into and no customer should ever face such negative circumstance and rude behaviour for a mere waffle that too 30-35 mins before the official...

I don’t know what I did to deserve this, but ordering from this place feels like punishment. The waffles showed up looking like someone dropped them in a campfire and thought, “Yeah, that’s edible.” I wouldn’t serve this to my worst enemy – actually, I might, but even that feels cruel.

Swiggy, of course, is playing their usual game of “Not our problem”, leaving me here staring at this overpriced disaster wondering where my life went wrong. I’m officially done. I wouldn’t recommend this place to anyone, unless you’re actively trying to ruin your evening.

If you value your money, stomach, or basic happiness – avoid this place like you would avoid stepping on glass barefoot. These waffles are an insult to dessert and probably to...

I went there last night and ordered Mango cheesecake which was priced ₹160. I gave him ₹500 and he said give change. I said I only have this so he asked me to pay online. I said I don’t use online payments. He said he won’t take my order as I don’t have change. I asked him to give me change so he said if he gives me the change then what will he give to other customers (as if he only had ₹350 change in his counter). In the end I cancelled my order and walked off. He didn’t even bother to call me and provide the change and take my order. He didn’t care at all. Franchises like this are now totally dependent on online payments and don’t give a damn about those who don’t use it. They don’t care if their...