Trezoro | Fine Dine Restaurant & Cafe — Restaurant in Gujarat

I went there with family today. Overall experience was not bad. But it could have been better.

Their menu is designed to look like a news paper. I liked that novelty. The choices were also unique. I wish more places go towards being authentic than pleasing every one.

We ordered nachos as appetizers, veg burger for the kids, mushroom stroganoff for the missus and I to share and Komboucha for me and Mojito for the missus to drink.

Drinks were served first. They did not have classic Komboucha so I had to order flavoured Ginger and thyme Komboucha. It wasn't bad either, but I prefer the classic one. It was a little bit too sour, but still better than any other place I have tried in Surat. When I brew it at home, I do not let mine get that sour.

Then they brought the nachos. Kids found them too hot (spicy) so I asked the server for melted cheese on the side so that they could dip it to mellow. The server said cheese on the side is chargeable. I was taken aback because it was not a road side food truck but a fine dine restaurant. Since when such requests need the servers to announce to guests if something is chargeable? I was ok with the charges so they then brought a small bowl of melted cheese for my kids. They did not charge us in the end for this so I assume that staff member previously worked at a cheaper restaurant and isn't trained well.

Then they brought our main dishes. Mushroom stroganoff was really good. All of us enjoyed it. Even my daughter who is not a big fan of mushrooms, ate part of it.

The burger was served with fries, but they had some kind of spice sprinkled on it. Again, we requested to replace our spiced fries for plain fries for kids' sake. The manager questioned why we did not inform them at the time of placing the order that we did not want our fries spiced. Well, yes we missed that but they saw the kids with us and could have enquired as this could not be the first time they had this issue. My wife was frustrated by their accusatory tone and replied in kind. I was ok to pay extra for plain fries. They were nice enough to bring plane fries without an extra charge finally. The buns were soggy and my kids did not eat it. We ate a little but left it as it was too soggy for us too. This is also one of the factors why my kids liked the mushroom dish.

Our total bill was about 2200, which is not that expensive but they could do better with...

"If you have a subpar product, market it as 'unique.'"

I made a regrettable decision to visit Trezoro for dessert with my family. We arrived around 10:45 PM on 06/07/2024 and ordered a hazelnut frappe coffee, hazelnut cheesecake, and a chocolate pastry.

Things were fine until we tasted the star dish of the night, the “Chocolate Pastry”...

The chocolate pastry was so stale that even the chocolate tasted sour. I called a staff member over to complain and received one of the strangest responses: “Sir, the beauty of Trezoro is that everything here is served differently.” I had to assertively explain that I ordered a simple chocolate pastry, I have visited many places, and chocolate should never taste sour unless there's an issue. After persistent complaints, he finally agreed to check the pastry and, by the grace of God, confessed that the pastry was indeed stale.

Here's the saddest part. They pulled out the magic wand that almost all eateries do: they refused to give me the bill and started arguing that they couldn't charge me because their service didn't meet my expectations. Here are my observations:

Every customer is not a freeloader. They come to your establishment to have a good time and are prepared to pay for it. Instead of making them feel like freeloaders, provide the dining experience they seek. By waiving the bill, they incurred multiple losses. They lost the food cost to prepare the items. Only one dish had an issue, so they could have removed that item from the bill. They didn’t because it wasn’t coming out of their (staff’s) pocket. They inadvertently promoted a freeloading culture by implying that one could argue about the food or service to get free items. They lost a potential returning customer due to unnecessary arguments at multiple points.

Nothing is perfect, but that doesn't mean feedback should be ignored or easy escape routes should be taken when faults are found.

My only takeaway from yesterday’s visit is that I now have to convince my young child, who loves chocolate pastries, that not all chocolate...

Prepare to embark on a sensory journey at Trezoro, where exquisite interior design and delectable cuisine converge to create an unparalleled dining experience.

The moment you step inside, the ambiance of Trezoro captivates with its tasteful decor. From cozy corners adorned with plush furnishings to the enchanting play of warm and cool tones, every detail contributes to an atmosphere that is both chic and inviting. The thoughtful use of natural light adds a touch of warmth, making it an ideal spot for both intimate conversations and solo reflection.

The menu at Trezoro is a culinary masterpiece, boasting a diverse range of dishes that cater to various palates. The fusion of flavors and creative presentation elevate each dish to a gastronomic delight. The attention to quality ingredients is evident, making every bite a celebration of taste.

The staff's passion for food is matched only by their commitment to exceptional service. They navigate the menu with ease, offering insightful recommendations and ensuring a seamless dining experience. The personalized touch creates an atmosphere that goes beyond mere customer service – it feels like a welcoming extension of home.

The coffee and dessert selections deserve a special mention, as they elevate the overall dining experience. From artisanal brews to decadent pastries, Trezoro has mastered the art of satisfying even the most discerning sweet tooth.

In conclusion, Trezoro is not just a cafe; it's an immersive journey for the senses. Whether you're a food connoisseur or someone seeking a haven of aesthetic delight, this cafe seamlessly blends style and flavor to create an experience that lingers long after...