Domino's Pizza | DLFPhase -1 ,Gurugram — Restaurant in Gurugram District

Review:

I usually don’t leave such reviews, but I feel this needs the owner’s urgent attention.

Today, my husband (wearing a white and blue t-shirt) placed an order at 8:55 PM. The bill was only punched at 9:21 PM after we insisted, which immediately raised concerns. Initially, the staff member told us there was an “error with the billing machine” and requested that we step outside to our car. During that time, he asked us to make payment directly to his personal phone number instead of through the store’s system.

This was very suspicious. When we questioned him further, only then did he finally generate the bill properly—but even after that, he continued to push for the payment to go to his personal number.

Additionally, we had ordered Coke Zero, but he handed us a regular Coke instead and punched 3 cheesy dips when we ordered only 2 to match the bill total. It was clear he was nervous and trying to cover up what was happening.

As someone who owned a pizza restaurant, I know firsthand how damaging such behavior can be for a brand. Employees doing this behind the owner’s back not only hurt sales but also destroy customer trust.

I am not writing this to criticize Domino’s as a whole—the product itself was fine—but to give the owner a heads-up about what’s going on in their outlet. Please take this seriously and look into your staff’s conduct, because this kind of malpractice will drive away...

Let me tell you about the absolutely ridiculous experience I had at Domino's today (May 18, 2025) in Gurugram! I walked into the store, ready to grab a couple of their famous pizzas meals for a quick takeout lunch. To my utter disbelief, they refused to let me order for takeout under their regular menu! Apparently, the staff informed me, those specific meal deals are only available if you order through their food order apps or if you decide to dine in. Are you kidding me? What if I simply wanted to pick up my order and eat it at home? That shouldn't be a problem, right? Wrong! And the reaction of manager is like she is irritated with customer If I insisted on taking away the same pizzas, they told me I would have to pay extra charges! This is outrageous! It feels like they are deliberately pushing customers towards using their apps or dining in, even if it's less convenient for them. What kind of business model penalizes customers for choosing takeout? I've always considered Domino's a convenient and relatively affordable option, but this experience has completely soured my opinion. The pizza might be "famous," but their customer service and ridiculous...

Domino’s started its pizza business fifty-seven years ago. Ordering back then was simple. You walked into your favorite local restaurant, told them your name and asked for “the usual.” It was quick. It was easy. And it was personal.

We still like that approach, and Domino’s has spent a large chunk of the last five years trying to find ways of using technology to recreate that experience on a global scale.

As technology changes, so do consumer expectations. Customers today are impatient, and their standards are unforgiving. Increasingly, consumers expect brands to intuitively know what they need, when they need it, and deliver...