The Cake Story — Restaurant in Gurugram District

I recently had the unfortunate experience of using Zomato for The cake story and I must say, I was thoroughly disappointed. From start to finish, my encounter with them was poor. I had placed the order at 8:13 and the restaurant promised that it will deliver my order by 9, as I had to leave from home for a personal event. After multiple follow ups and zero coordination between the restaurant and the rider, I could not get the order until 9:45, which BTW was 45 min late to the promised time. I reached out to the store manager and he asked me to cancel the order when they don’t even follow the policy they built for not accepting cancellations. I then reached out to Zomato seeking a fair resolution but they made me wait for another 15min to close the support line and choosing to not provide a solution. The lack of accountability on both Zomato and the restaurant owner is a grave concern. Sadly, my experience highlights the utter disregard for customer satisfaction and professionalism within the Zomato ecosystem. There are plenty of other platforms offering better service and...

I have placed the order today around 9:00 pm via zomato. I was informed that the cake will be delivered around 10:33 pm which was ok with me. But after chasing around 11:00 pm I was informed that cake will be delivered in 10 minutes. I kept waiting and after making so many call I got through to some to speak and the person hung up on me asking me to wait. After 5 minutes I got a call from the rider stating that he will arrive at 10 minutes. After 10 mins i called and the delivery boy said 10 minutes. This kept going on for a while and i got angry. They delivered at 12:07 am and i didn't accept my order and got refun of only 250 rupees where as my order was of 900 ruppes. this is simply height of unprofessional behavior. DONT TAKE ORDER IF YOU...

Before u place order for home delivery , kindly note, this is the first cake shop I have seen who charges a separate packaging charge! !! If I purchase a cake Naturally I am not going to take it in my HAND! The owners need to understand this . If u want to charge a specific amount put that in the cost of the cake. But do not take unjustified charges like this! Secondly when I booked by calling on your number directly , I gave the address too , that time the staff did not mention that for home delivery there is a delivery charge! You need to be clear abt your delivery and billing policies… so that u do not give such surprises to the customer. This is...