Pyramid Panipat | Cafe | Lounge | Bar | Microbrewery | Nightclub | Restaurant — Restaurant in Haryana

Before you read the details below of my personal experience of this magnificent place, please do read the standard reply which the pyramid management is copy pasting to every comment. I m sure they must have added to mine also:(

The experience/bad experience

This was our first time and after reading the reviews we booked this place for our school reunion. I would not suggest this place to anyone, following are the supporting reasons:

Staff was not cooperative. They said no to music, a song that we requested to play. They said no to switch on lights which we requested to click a few pictures. The lights were on a few.mins ago gut when we requested they bluntly said no. FYI, the whole restaurant was empty and we were the only guests there:( still the service was poor The food was tasty but nothing exclusive so in terms of an experience that you really want to get out of such an expensive place, it was zero. I kept looking at one good thing that I want to write about them but unfortunately couldn't find any. All the food items that they served us had high salt and when we pointed out the staff made face, didn't even had the courtesy to request for a replacement. Totally a zero customer experience, I would rather say negative score.

They copied some fancy things from other big restaurants, those of us who keep visiting restaurants would know. Restaurant business is not dhanda, it's an experience that you give to your visitors/customers and Pyarmid unfortunately failed completely on this. I request the management to work on some ethics and...

Visited many times at this property and given 5 star earlier for their service and food but now things has been changed. Visited there today on 25 oct 2022 Tuesday (non holiday weekday) with my 5 friends, it was almost no crowd there just 3 to4 people were there, we settled on a table and suddenly a waiter asked us to Shift to a different area and told us to shift on a table which is suitable for 4 despite of asking for 6, somehow we managed but it was too uncomfortable to sit with a 6 people on a 4 person table when whole restaurant is empty.

On asking to call for manager about the matter waiter didn't responded and just ignored.

We were going to order the food than manager - Mr. Siddharth came and asked for what we were calling him? I asked him to kindly give us a bigger table as whole restaurant is empty, he said at least we are giving you table, we do not allow stags to sit here. I asked shall we leave if you don't bother to cater us, he said ok you may leave.

This is disaster of pyramid Panipat, I never seen this kinda behaviour of staff and manager, if it stills continue, m gonna see the shut down of...

Came for a Handel event in payramid I loved to be a part of this type of restaurant But as per my excpectaion service was as below average or in worst way I said When we arrived and want to had a dinner we had to wait 30 minutes while they got our table ready by having a staff & management there was no reason to make us wait at all At last by putting ego side finally iam asking for self service but that time also service providers waiter’s didn’t respect the customer at all and that time taking self service waiter ask is everything is ok in haryanvi style , we said we really didn’t like the service and your management of Handel customer he said aade to yu hi chaale this type of language they use he didn’t offer us anything else also when we leave from there he looked annoyed to us I was really excited about visiting payramid but my experience was really disappointing it was one of bad service and experience I...