Diamond Best Bakery Sweets, Restaurant & Groceries — Restaurant in Himachal Pradesh

Dear Diamond Management,

It is sad to mention that I’ve had enough of the terrible service from Diamond Shimla BCS. Every time I order, there’s an issue—either items are missing, the food is stale, or the quality is just not worth the price.

This time was no different. They charge for things they never deliver, and if you call to ask, you’ll be lucky if they even pick up the phone. We had to contact the delivery executive just to get a number, and even then, our calls were ignored multiple times. When they finally answered, the response was rude and dismissive—instead of resolving the issue, The manager, Mr. Jagdish just kept repeating "ok, ok, ok", completely ignoring what we were saying.

The funniest (and most frustrating) part? They don’t even send the missing items immediately. They wait until a delivery person happens to be in our area, which could be hours later. How is that acceptable? If they can’t provide something, why even list it on the menu?

We ordered after a long time, hoping things had improved, but it’s only gotten worse. The prices have gone up, the portions have shrunk, and the quality is still below average. Chole is watery, sambar is thin and flavorless, tikki is dry with barely any chutney, and they refuse to provide extra. Even the Amritsari naan didn’t come with the kachumber salad they claim to provide.

And the worst part? There’s no way to leave feedback or file a complaint, except on Google reviews. No contact number on the app, no way to reach them easily, just a frustrating loop of bad service and ignored complaints.

Instead of owning up to their mistakes, they simply brush off concerns as if they don’t matter. It’s frustrating to pay for something and not receive it, only to be met with indifference and dismissive responses when you try to get it resolved.

Good service isn’t about making food only, it’s about honesty, respect, and delivering quality products and service according to what is being promised. Unfortunately, this place falls short on all counts and the online ordering-delivery aspect is horrible.

This used to be a good place. I hope that you'd improve on quality and quantity of food sent via delivery as well as...

Just because there are limited eating options in BCS region, i have been dealing with this resturant for an year or so. To summarise my experience with this restaurant, i would say "Very poor and unprofessional resturant."

Barring a few items (like paneer butter masala) on the menu, the food is just average. A few items are far below standard (like chana bhatura, the bhatura is often uncooked).

Ambience is not much better than a regular office canteen. The payment counter is often crowded and you have to wait till your turn comes and they say "Sir, gpay nahi chal Raha hai"

And if you choose to order online (which they presently offer via dotpe), they will rarely deliver your complete order. Most of the time they would say that 'x' item is not available (despite being shown available on dotpe while ordering online) and in case you want to have a substitute for unavailable item then you'll have to place the order again via online route. Deliveries are mostly late and in case you call them, while you wait, to enquire the status of your order, they won't pick the phone. And if somehow you manage to have a chat with the manager, he won't entertain your complaint regarding delayed delivery or ordering again against unavailable items.

And obviously there is no point of arguing with the delivery boy, who is often overburden with collecting and delivering plenty of orders.

It's just that such unprofessional resturants are surviving on account of lack of competition in BCS region.

Advice:- Don't rely on them while ordering things for birthdays etc, especially at the...

My recent visit to Diamond Restaurant in New Shimla was unfortunately disappointing, much like my previous experience.

Service: There’s no table service—you have to go to the counter to place your order. The staff seemed rushed; the person taking the order was eager to finalize the bill even though I hadn’t finished ordering. The staff team is careless and not a good listeners.

Menu Availability: Shockingly, many items were unavailable. They were out of bread for the smoked grilled sandwich, and didn’t have idli, kulcha channa, or mint mojito. On my last visit, I was told the ice cream was finished when I asked for a strawberry shake. This shows poor stock management. Over priced for tasteless items.

Hygiene: The soap dispenser near the hand wash area (next to the cash counter) was empty, which raises basic hygiene concerns.

Food Quality: The rawa masala dosa was too sour and a bit salty. The sambhar didn’t taste authentic—it was more like regular lentils and tasteless.

Overall: Poor service, limited food availability, hygiene issues, and average food made for another bad experience. The restaurant has potential, but serious improvements are needed. I wouldn’t recommend it in its...