Domino's Pizza | Shibpur, Howrah — Restaurant in Howrah

Domino's Pizza, a name synonymous with cheesy goodness, has carved a niche for itself in the fast-food world. While the taste of their pizzas is a primary draw, efficient and productive service plays a crucial role in their success. A tasty pizza alone isn't enough; it needs to be complemented by a seamless and positive customer experience. Here's how Domino's can further enhance server productivity and elevate the overall dining experience: Streamlining Order Taking: Servers should be adept at quickly and accurately taking orders, whether in-store or over the phone. Utilizing POS systems effectively and minimizing order entry errors are crucial. Upselling and suggestive selling can also boost order values, but should be done subtly and without being pushy. Clear communication with the kitchen staff is essential to ensure timely preparation. Efficient Table Management: For dine-in customers, efficient table management is key. Servers should be attentive to seating arrangements, ensuring quick turnaround times without rushing guests. Prompt clearing of tables and resetting them for new customers is vital for maximizing seating capacity. Proactive Customer Service: Servers should be proactive in anticipating customer needs. This includes offering drink refills before they're requested, checking in on customers regularly to ensure satisfaction, and addressing any concerns promptly and professionally. A friendly and approachable demeanor can go a long way in creating a positive dining experience. Multitasking and Time Management: Servers often juggle multiple tasks simultaneously, from taking orders to serving food to processing payments. Effective multitasking and time management skills are essential for ensuring smooth service and minimizing customer wait times. Prioritizing tasks and optimizing workflow can significantly improve productivity. Knowledge and Training: Servers should have a thorough understanding of the menu, ingredients, and any ongoing promotions. Regular training on customer service best practices, food safety protocols, and POS system usage is vital for enhancing their knowledge and skills. Teamwork and Communication: A collaborative work environment fosters productivity. Servers should work closely with kitchen staff, delivery drivers, and other team members to ensure seamless operations. Clear and concise communication is essential for coordinating efforts and resolving any issues efficiently. By focusing on these areas, Domino's can further enhance server productivity, leading to improved customer satisfaction, increased efficiency, and ultimately, greater success. A tasty pizza combined with exceptional service is a recipe for long-term customer loyalty and...

Absolutely unacceptable experience with this store. I placed an order at 5:15 PM on 28th October 2025 (Order No. 58) and over an hour later, it still showed “Getting baked.”

When I called the store for an update, the person who answered was rude, careless, and shockingly unprofessional. Instead of addressing my concern, he kept insisting that I should either cancel the order or just keep waiting. His tone was dismissive, as if he was doing me a favour by even talking.

When I asked why the delay was happening, his response left me stunned — he said, “Chatth Puja ke vajah se hamara delivery boy kho gaya hai.” I repeated it, thinking I heard wrong, but he confidently replied that the delivery boy has been lost! To make it worse, he added that the entire delivery team is Bihari and that’s why this has happened.

This kind of language, attitude, and bias is absolutely disgraceful. For a brand as big as Domino’s, having staff who speak like this to customers is a direct insult to the company’s standards. Not only did I not get my food, I was made to listen to senseless excuses and discriminatory remarks.

If Domino’s is serious about its reputation, it should immediately investigate how such behaviour is tolerated at its outlets. This isn’t just poor service — it’s **a complete failure of professionalism, ethics, and respect for the brand...

Management here are deaf ears. They don’t listen to complaints. After repeative several attempts to contact them no rescue. Delivery guys don’t want to deliver as I stay at 5th floor with no escalator facilities. They force me to take order coming on the road no matter what time or condition. I have a kid 1.5 year old we stay alone & I can’t just leave him and pickup order. Many times took order in my night gowns as they don’t wait also & upon requesting they say we will cancel the order. They call & cancel the order at 10 pm saying dough & materials run out of stock because I already complained them several times & at the same time my husband placed ordered & they delivered. They are ruining dominos name. Manager Avik is of no use. 30 minutes delivery guarantee never met & upon complaining no audacity to revert with proper solutions. I can write essay on their services but who cares. Wish somebody take strict action against them.

After 3week update- I was contacted by Dominos to send email regarding same 3 times & I did but Dominos itself can’t do anything. No update received & im suffering the same issue...