KFC — Restaurant in Howrah

Such a unprofessional disgusting experience with Kadamtala KFC. Order K613A07241 delivered with 2 missing items and all cold. One of the item I ordered, is ₹499.05 Krispy 11 piece meal but they delivered me ₹299.05 Krispy 8 piece box, hence the missing items.

Delivery guy told he doesn't know anything and claimed that he took whatever given by restaurant. I believe he never matched ordered items before picking up from restaurant though the list of ordered items was pasted and hanging out of the box.

KFC complaint number not available, the IVR calls get automatically disconnected.

Restaurant contact number also unavailable so somehow I reached different IVR option. Informed about the missing items, the customer support guy told he's raising a complaint and I'll get a call back within 2 mins.

Its been 12 hrs neither a sms with complaint number nor a call back received.

Disgusting pathetic service, No value of customer, No value for customer's hard earned money.

My entire Sunday family evening got ruined by Kadamtala KFC. I'm never ever going to order from here again.

Howrah, Kadamtala KFC is ruined and further ruining KFC's Global brand...

This review is purely regarding the staff and I have checked that at least 2 negative review is already existing about staff behaviour. My billing amount was 320/- . I gave the rude (chapri) staff named KOSHIK Rs520/-. He asked me to pay exact amount. I told him if they can't return a round figure of Rs200/- then it will be better to close the counter. Then koushik told me to cancel the order. His arrogance astonished me and I asked him to call the floor manager( He is a nice guy,no complain about him). Manager apologised but I told the manager to ask that guy to say sorry. Again koushik denied to do so fast. That Chapri guy Koushik judges the customer with his/ her dress. I was wearing a kurta pajama with a raincoat over it as it was drizzling outside. He might thought I have no idea even to call the floor manager. However they return Rs 200/- easily then. I have attached my bill...

I just wanted to take a moment to express how incredibly satisfied I am with my recent experience at KFC. From the moment I walked in, the service was warm and welcoming. The staff were friendly, efficient, and genuinely seemed to care about providing a great customer experience.

The food was absolutely delicious — perfectly cooked chicken, hot and fresh, with all the flavors I love and expect from KFC. Everything was served promptly and exactly as ordered. The restaurant was clean, well-organized, and created a comfortable dining environment.

It’s always a pleasure to visit a place where consistency, quality, and customer service are clearly a priority. Keep up the...