Pizza Hut | Attapur, Hyderabad — Restaurant in Hyderabad

Team Pizza Hut, I wanted to share my unpleasant meal booking experience with you today i.e. 15-Apr in Ahmedabad. You claim to be one of the best in the industry but my experience today has forced me to think otherwise. I am never going to promote PH again to my friends and relatives.

I wanted to order some Veg+ Non-Veg Pizzas for a family occasion and was trying to check the menu on the website. But when I selected the outlet close to my residence and tried ordering the meal, the nonveg portion was not reflected. After a couple of attempts, I called your super-efficient call center number 3988 3988 around 1040 am. I asked the lady on the call that the portal had this particular issue and I was not able to select nonveg items. She told me that she can see some nonveg items against this outlet. I asked her how is there a difference in what I can see and what she can see. She said she was not aware of the reason. When I asked her if I can book the order for my meal through her, she said yes. I proceeded to book the order including nonveg items for 1 pm delivery and with cash payment option. I asked her if I will get the order details on my phone and she said yes. When I did not get any order details for quite some time, I called again around 1145 am and I was told that the order is logged and will be processed on time. I will get text message once the order is processed and taken out for delivery.

To my surprise, I got a call at 1240(just 20 minutes before my chosen delivery time) from the outlet. I thought they are calling to confirm my address but to my surprise, the person said that they don’t serve Nonveg items and cannot process my order. I told that I needed delivery at 1 pm and you are calling at 1240 pm to tell me that my order cannot be served? Did it take them almost two hours to find this out? He said he got the info just 5 minutes ago. When I argued why was the order was taken by PH call center in the first place if they knew this fact, the person passed on the line to Mr. Ashley - managing the outlet. He said he was not aware why this happened but he was not in a position to do anything. I should speak with the call center to check. When I told Mr. Ashley that there was no fault from my side because I was told that the outlet serves nonveg and the order was also taken, it is they who should be resolving this issue internally. At this point, Mr. Ashley told me clearly that he cannot do anything and refused to process my order telling me that I am free to speak with their call center who processed the order but he will not do so on my behalf.

Totally confused, I dialed the call center at 1250 pm wanting to know what was happening and the lady tried to convince me that the outlet does not serve any nonveg food. My question to her was - why was this fact not known to the person who took my order and she had no answer. When I asked her to divert the order to some other outlet and get the order processed as well as home delivered, she kept me on hold for some time and then told me that I should wait for 5-10 minutes and I will get a call from the outlet. Surprisingly, I did not get any call from anyone.

Frustrated, angry and starting to feel hungry by now, I dialed the call center again at 1 pm(the delivery deadline for my original meal order). This time, the guy at the other end wanted me to repeat the entire story again. Without losing my patience, I did so and this person tells me the same thing which I had heard umpteen times by then. He clearly told me that the order was taken due to some technical glitch. I so love this word. "Technical glitch". I mean, if something is wrong, be it either the system or the process or any mistake by a person, and the customer is at the receiving end, blame it on a technical glitch.

I was in no mood to have another duel of words with your call center agent again as I was already famished and even my family was waiting for the order to be delivered. I told him to convert the order into all veg items which was finally processed and delivered to me around...

WORST !!! The worst service ever !!!! I ordered 1 medium vegie supreme and a Pepsi at 9:32pm and the the estimated delivery time was shown as 10:03pm. But the pizza wasn't delivered even till 10:45pm. This is how pizza hut serves it's customers ! Very bad !! I have been calling the customer care from 10:03pm and firstly they don't answer the calls on customer care !! I kept on trying till finally a person answered the call and the only answer he has is - sorry I'll check and revert you a call back within 5 - 10 minutes. And then I waited for 10 more minutes (by now time was almost 10:30pm) and again called the customer care and same story repeats repeats. And again I called the customer care and they answer and I repeat the whole story again. And this time I was adamant that I need to talk to the store and know what is wrong. So the customer care guy connected to the store and it was a conference call and I could speak to the guy in the actual store. And even this guy has the same answer sorry I'll look into it. It's hardly a 1km between the store and my house. And for this 1km distance delivery , it took them almost 1and a half hours !!! Moreover the pizza was cold, the drink was not chilled and there were hardly any toppings and add-ons on the pizza, and most importantly there were no tissues provided !! This is how worse the pizza hut service is !!! Now I don't know who to blame here because, if it was a technical glitch or a delay/issue during the preparation of the pizza then it should have been hot when delivered. And if that is not the case, then why did it take so so long to deliver to a place which hardly a 1km away from the store ?? Is the delivery boy involved in this ??? Is pizza hut encouraging such behaviour ?? This is a serious issue that should be addressed ASAP....!!!! Look into the customer issues @pizzahut else this is definitely going to decrease your brand value and slowly may be...

WORST EXPERIENCE! Seeing so many negative experiences in the reviews did not stop me from ordering here as I gave it a benefit of doubt going by the brand's value. But I soon realized that I made a mistake. The reviews were all right!

Would give negative stars if possible. I have placed an online order of a pizza, chicken wings and a bottle of soft drink. Each item was a disaster on it's own!

When the order was delivered, the pizza was cold and all the cheese along with what little toppings were there; was stuck to the top of the box and the crusts were lying separated from cheese and toppings. Just this visual has killed my appetite. Have the sense to use a Pizza Saver. Considering how you deliver the pizzas I guess you don't even know what a pizza saver is, so for your information a pizza saver is the circular plastic thing that goes in the middle of a pie to prevent the pizza from sticking to the top of the pizza box.

The next item six piece chicken wings; we only received four pieces as the other two pieces fell into the delivery boy's bag due to improper packing. Pathetic! They were put in a flimsy aluminium tray and covered with an even more flimsy sheet. This astonished me, a popular chain like Pizza Hut not implementing standard packaging!! The delivery guy said that he had asked for a proper bag to place the items in, but the people denied!!

I reached for the bottle of soft drink and it was not chilled, when opened the foam shot up.

Adding to the insult were the prices they charged for totally unworthy food they provided.

This location is a sorry excuse for the brand's face value. If anything the people here are working hard to make sure to that no one will ever return to this location! Pity the franchise owner. A reputable holding like the Pizza Hut is supposed to hold the standards high, not behave like some street stall.

Will never return and will refrain from...