Swiss Castle Bakery, Tarnaka — Restaurant in Hyderabad

I am writing this review with very disappointed on Swiss Castle Bakery, Tarnaka branch services. I visited Swiss Castle Bakery in the first week of June 2021 and ordered 5 boxes of Putharekulu nuts. They informed that in two to three days my order would be arranged. I visited the branch after three days to collect my order but they said it would take another two day to arrange my order. Since then, I have been visiting every day to check my order but they were postponing every time. I visited on July 26 for the last time to check for the order. Its been more than one and half month now and I did not receive my order. The order I placed to convince my parents and to further order 50 boxes of Putharekulu nuts for my son’s first birthday function, which is on July 30, 2021. It is an utter disappointment for me and a very bad experience with Swiss Castle Bakery, Tarnaka branch. I have been purchasing pastries, cupcakes and Putharekulu earlier because they were maintaining pure veg and good quality products but with this experience, I have decided to stop purchasing from Swiss Castle...

Today at 5: 30pm i have visited store to purchase cupcakes On counter i have given 500rs for the payment, but the person on the counter his name is Naveen was very Rude, he is telling i don't have change,if you have change only for 100rs you can take the cakes or else you can leave He is ready to fight with me and he is telling like at 7pm my shift will be completed, so you come near Store at 7pm i will fight with you

We stay near tarnaka only and regularly visit the store, but this type of staff behaviour is not acceptable So i request managers to kindly see the issue and take...

Absolutely hated it. 1st they don't give order on time and second. Have no empathy towards customers. Surprise, I wasn't the first person there. There were 2-3 others who's order wasn't delivered as promised and 1 order was completely different

Apart from this, the manager starts abusing the customers..

Definitely not worth , have no sympathy or no respect for customers time and money.

I wish I could give negative minus 5 rating..

Disgusting.

Only thing they do promptly is taking full amount in Advance because they know customer will not give remaining amount...